Mercari says it has credited my account with credits to be spent at Mercari for other merch but they do not show up in my profile on the Mercari app. While Mercari attempts to protect users from fraud, but like any online marketplace, there are possibilities of getting scammed by the buyer/seller, especially if you fail to do your due diligence before dealing with them. Hopefully they contact you about it. They have ZERO support. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. How do I sign up? I am severely dismayed to find that, if you do not receive the item, there is no way to provide a review. Its much better and safer for a buyer to shop at Amazon and EBay. [protected]:cbc2813e-68b1-4c7b-a86a-7fbe9a4ad8d2 Mercari has a very unfair ratings system and now has refused to remove unwarranted and bad reviews. Mercari is indeed a safe and secure platform for credit cards as it processes all payments through fully secure, compliant, and rigorously audited payment systems that are recognized by financial regulators all over the world. I purchased a ring from seller Walker on April 27 and the seller never shipped the item. Im downsizing and thinking of online selling but didnt know much about it or this site. I now have to go through the process of rejected the charge on my credit card. Then they changed their name to peach claiming to be a supervisor. Dont buy from Mercari. Therefore, it is recommended to purchase from sellers who have earned all of the following badges: Lastly, check whether the sellers profile is verified and how long he or she has been on Mercari. I am currently dealing with this issue. I purchased a pair of boots on the Mercari site that were list mens size 9. But first, let me clarify one question just in case youre asking: What are the proofs that Mercari is a legit platform? Mercari are crooked Japanese sellersSuing & bringing criminal charges of fraud. I dont even know how to find the seller on mercari anymore. However, there are possibilities of getting scammed by buyers/sellers if you fail to do your due diligence before dealing. The seller failed to disclose damages to this item. Tried to contact Mercari through the website, but it said they would not take my request, I needed to wait 48 hrs. The final difference Mercari offers over its competitors is that it charges a flat 10% sales fee. Youre welcome, Deborah. ', Press J to jump to the feed. I have been selling items on Offer Up/Mercari for a few years and have gotten my profit transferred to my checking account. DONT USE!!! Oanh Nguyen. Bought MY stolen property off of Etsy and they knowingly facilitated this. And I have clean ratings, but some are sooooo thankless and wont rate you just to punish you LOL. Then told me I would only get a refund after I sent the items back and were received by the seller, they also told me that I better get a receipt! Your comment is confusing and unclear. Press question mark to learn the rest of the keyboard shortcuts. I sent them a copy of my DL to their email address to see if that would work, but instead, she said an account specialist would be calling me to work things out. However, there is no guarantee that the sellers and buyers on it are also trustworthy. I asked ChatGPT to write a letter to Sundar (not my opinion! You cant even speak to a live person. Hi, IVE HAD TO CONTACT MY BANK AND LET THEM HANDLE IT. I am bringing class action, please join in. I Appreciate your time and effort put into this article. Go to the Order Status page for the transaction 2. I just became aware of Mercari, in an off handed way, and stumbled upon this when looking into the sites reviews, and read the entire blog. The 72 hours is an unfair practice for online marketing. On the contrary, if the seller denies your cancellation request then you cant do anything to cancel your order. A couple of days go by and they released the money to the seller without confirming with me all because a computer says it was delivered. AND I WILL MAKE SURE PEOPLE KNOW ABOUT THEIR BUSINESS PRACTICES. But generally speaking no, mercari does not change reviews. I would say: An online marketplace that has been around for over nine years, not operating its business anonymously, used by millions of people, downloaded over 100 million times, and has positive ratings on its mobile app is certainly a legitimate platform. I do not have another account. you will get the wrong item or it wont come. No wonder eBay sellers hate people with PO BOX address. Mercari's average score on TrustPilot is 3.3, based on reviews from 18,000+ users. Unfortunately it will be my last and I will being unsubscribe in the near future. This is the first time purchasing on your site. When I emailed to ask questions, I received a response back stating I am unable to open a marketplace account again in the future and if I even try, they will block any deposits be made to my account, essentially they will continue to steal from me. So they have denied my return and refund request. +1-713-474-9010 info@dynamixpumps.com. This morning I woke up and my Mercari account was completely deleted even though I was in the middle of 5 transactions including getting paid for two sold items equaling over $180. But the second time I never got the item, could not contact the seller (she did not reply) and there was NO customer service to help me out. What happened to the package once it left drivers hands is anybodys guess. What in the world does that mean? The box was a Mustang puzzle box, but the puzzle inside was a kitten. Mercari handled the situation, was very empathetic, explained where I made the mistake, and actual gave me credit for the item, as well as the buyer was able to keep the item. Today I learned, IF YOU mark an item received & rate the seller, the payment is releasedso if you rate the seller a horrible one with 1 star, they get paid and you lose out! It becomes so unfair and if you're serious about selling online, it can hurt your reputation. And today 21/07/21 I am surprised to receive the 2 goods, but they were 2 iphone 6 cell phone cases that should cost less than $10 each. And the seller is still selling on Mercari. New comments cannot be posted and votes cannot be cast. LUCKILY, I did not mark the item delivered only by pure chance. I feel like i was scammed by the buyer and Mercari. If youre good and neat & tight then the buyers will take advantage of you and many will try to price shame. How does one contact Mercari for non receipt of the package I ordered. Despite Mercari being a legitimate platform, this doesnt mean there are not any drawbacks and youre completely safe to buy or sell there. Transaction ID For example, they allowed a seller to rate me one start after I shared with them that the product they sold me was expired and/or counterfeit. #m13166668176 for $ 27.00 plus tax and shipping cost. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. They gave me 4 stars for not sending it fast enough. Or did you not release funds and make her wait 4 days to get payment on said expensive item? Obviously this will impact a sellers review . So Im sitting here now thinking what my best option is as far as how to report this so I get reimbursed. Desired outcome: I informed Mercari, who sent me an email, late on a Friday night requesting photos from every possible angle. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'ecomsay_com-large-leaderboard-2','ezslot_4',133,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-leaderboard-2-0');So to conclude the question, is Mercari legit? Can You Transfer Money From Venmo to PayPal? MERCARI ALLOWED ONE SELLER, RRCLOSET, TO LIE AND CHEAT CUSTOMERS I sold on Mercari 24 years ago. Heres the next problem if I cancel, it indicates that it was MY decision to not purchase the item. A day after that received a response that they had resolved my issue with seller and I should let them know if I did not receive a new tracking number. By doing that, you are unlikely to be scammed or encounter any other problems when buying and selling on Mercari. I would not do business with them even if I could save a ton of money. So yes they do take the money before you rate the seller. First scam was BAD ENOUGH, I received jeans containing human blood in the crotch area NOT A STAIN, ACTUAL BLOOD. Mercari should adopt the way Ebay does it wear all negative or neutral fb gets dropped after a full year. My products came smashed they insisted I send them 10 pictures of the smash cups with the bits falling everywhere got cut on one. The worst. It is recommended to buy from sellers with verified profiles who has been a member of Mercari for at least a year. After that they state that if you leave a bad review for the seller your refund will be voided amazing so no bad reviews can ever made for these sellers. Let me know what items you wanna sell? I was rated down because I was too professional. Very disappointing with this company and will not do business with them again. Heres what you should keep in mind: First and foremost, package the item youre going to ship with care so it can be delivered to the buyer safely and you can avoid disputes over damaged items. | Read 101-120 Reviews out of 18,173. . But the answer to how to contact Mercari by phone IS there. Still not a bad return. yep, something is not right. BUYER BEWARE! Both of these sellers have excellent ratings : /. That goes both way. You can unsubscribe from Mercari emails by clicking on an email sent by them and scrolling to the bottom and looking for unsubscribe and then uncheck the boxes. [protected]@mercari.com The problem is, a confirmed delivery is considered sufficient proof an item was received. There is no reason for a seller to sell with them. I have ordered twice now from this site and both times the buyer never shipped the item. The exact size, colors, prints, measurements, etc. They wouldnt refund my money nor would they allow me to rate the seller with negative feedback. This was my first time using the website for a purchase. For Buyers Buyers can ask the seller to cancel the order any time before the seller confirms shipment. Hey Bob, I have had very good experiences with Mercari so far. They justify false, unfair, and defamatory reviews. I received an unfair rating. Overview. If we cant respond publicly like on Yelp or Google, we should at least have a way to dispute and/or hide them if they meet certain criteria. Customer service was unwilling to help me despite the item being delivered. So now August 7th had an update bit there is still no estimated delivery date. She takes pictures of her items for sale in the store. Which I did not give. My package shows only the first shipped entry without any updates. A return request was submitted saying that I sent a different item. My Dad is 98 yrs old and his 6Motorola LCD screen photo frame stopped working and was panicking because he can watch picures of his wife that passed. 3. Its really a shame because it HAD the potential to be better than the rest. Mercarii may try to find or fabricate a reason for them to keep your money such as you sold counterfeit airpods but they cant throw that on everyone whose money they keep / steal sometimes they have no TOS violations at all so they make up reasons usually around ID verification. Can they ever accidentally authenticate a fake bag? Click to reveal Once you found an item selling for a reasonable price then you should: The second safety measure you should keep in mind is to check the photos of the product. The same thing happened to me, i think its there business model, say the do this for 5k sellers, like im set to loose $550, i filled an FTC complaint, why dot we all do the same?! Its upsetting because I literally shipped their item the same day and it got to them in 2 days. I woulda blocked them too! Its not a good place to be a seller. Nor would the platforms I sell on tolerate this bullshit behavior. On the first, I never heard from the seller so I cancelled the transaction (4 days). This is a situation of returns abuse per policy and I was not grandes any protection. Read about their experiences and share your own! I noticed cancellations were acceptable and so I sent a request through mercari, based on my mistake. The story sounds fishy-If youve made a purchase your feedback is just that-yours (so give it, they cant slap your hands) and btw dont be nave use PayPal! Desired outcome: They did not even want to hear my side. Any items sent without a tracking number are subject to cancellation, even if sent. Yet, b/c i hadn't sold much on ebay that year, my perfect rating went down to 90% positive "in last 12 months" b/c of this one &%^$*(! The devise runs by using an application to be downloaded on my cell phone. I only buy and sale luxury items They denied my return because I could not provide the photos within 24 hrs! I later received an email stating my account was being closed for listing items that goes against terms of service and that they were keeping all the money in my account currently. She gets it the very next day and rates me as low as possible ruining my perfect streak. IM SURE THEYLL DELETE MY COMMENT BUT I TRIED BUYING SOME NIKES AND THEY TOOK MY MONEY NO PROBLEM. For more details, check out their full list of Prohibited Conduct page. One transaction was perfect. Home; About Dynamix; Products; Request a Quote; Contact Us; Select Page Furthermore, Mercari has over 20 million monthly active users. . Always buy from sellers who uploaded multiple photos of their item from different angles and the images appear to be real. 45.55.41.53 Exactly what I had wanted at great price. Later I received a message that they don't have it. It is a legitimate e-commerce marketplace that connects buyers and sellers. tracking number incorrect, ordered a few weeks ago, still hasnt come. Mercari i. 5 stars. It's up to the seller to agree or deny the cancellation request. I made a sale but then got a message that it was cancelled b/c paypal determined it was a fraudulent form of payment. THESE PEOPLE ARE FULL OF SHIT AND NOTHING BUT SCAMMERS AND COWARDS AND LYING THUGS. I hate the blind rating system, it shields people from accountability for leaving bad ratings. I do love eBay money back quarantine , but I never sale on eBay only as a buyer I got one 4 star rating and the buyer selected all of the possible reasons for it and didn't leave a comment. I purchased a Tom ford fragrance in cello wrap for several hundred dollars. Okay, so you listed an item that is not on Mercaris prohibited items list and ensured your listing details are accurate then you should: Got a sale? The GOOD sellers are at the mercy of the buyers, who have no clue how commerce works. Oh, and they took out the money the same day I order it. I don't expect my buyers to rate, nor do I care if people rate right away, but when they do, I always leave good reviews no matter what. $2 fee for Instant Pay. Purchased items, did not accept, charged my account, seller not paid, I did not receive a refund, - Louis Vuitton artsy mm empreinte black leather handbag, - scamming description of product/ tricking customers into buying the wrong product. The returned item, of course, never materializes. 2. I don't wanna change it now. I want some kind of refund to replace the damage. Please know, how much I really enjoyed your class! Your experience can help others make better choices. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Mercari. Im moving to Amazon & Shopify. You have to fill out. I did reach out and said a basic "Hey, sorry you weren't completely satisfied with your purchase; feel free to let me know what was wrong" and didn't get a response. Buyers get . /us/help_center/article/231/?id=231&path=I%20received%20an%20unfair%20rating&source=%2Ftips Reach out to us. Just like most other selling sites. To make a long story short, mercari cancel my item. I can not do an offer nor accept one now. In such a situation, Mercari will check the tracking details to make sure the item is delivered to the buyer and will release payment to you instead of forcing you to refund the buyer. 'In honor of imnotlegolas for starting this subreddit. Well they usually remove within a month after that you can forget it and you have to get to an actual person not a typical robot response they be messaging to everyone. Customer service is horrible at best. Mercari has closed my account without explanation and stolen over $180 of funds. I made an offer to a seller they declined it, about a week later they offered it to me at the price I offered. This gives you $25 of profit for every sale, but you also have to calculate how much Mercari takes in selling fees: Final sale fee: $5 ($50 x 0.10 = $5) Payment processing fee: $1.95 ($50 x 0.029 + $0.50 = $1.95) So take $6.95 off, and you're left with $18.05 in profit. Take a look at this quick guide about selling on Mercari. How ornery? Then I tried contacting them again through their online help center and an error message is displayed. A buyer claimed in a review that my item arrived late. Their customer service is HORRIBLE AND THEY ARE ASININE & GREEDY so know this going in. Please, I wont even collect from some of them because they are so nasty its not worth it. Mercari US. I even sent their rap sheets. 4. Thankless & they encourage you to literally give things away. You WILL NEVER, NEVER get actual help. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Save yourself some real money and buy on eBay. The second time the buyer canceled it on the 3rd day but no reason provided. She must be either in management or possibly even just an employee. Nothing can help anymore. Just a heads-up. Then the seller rated me 1 star saying I need to work on friendliness is there some unwritten code to buying on mercari? 02/12/2023. Author: Patricia. When it arrived I tried it and it didnt fit. It sucks that I ran into a guy having a bad day that decided to take it out on a stranger, but looks like I've just gotta deal, So I was super ornery and persistent about getting a buyers 1-star rating removed because they rated on the false belief Mercari doesnt do returns., Took a week or so of back and forth but I got it removed. yup. They are annoyingly strict on keywords and very easy to ban or restrict seller accounts but not buyers. There is no reason for a seller to sell with them. Too many . Seller listed a "brand new" camera. To make it clear any illegal condition in a contract is a VOIDED CONTRACT! You can also call eBay's toll-free customer support number: 866-540-3229. 16. This means the seller did their part. If Katherin Aucoin is selling anything especially a coach purse carefully look at it and my recommendation is never buy from her lying rude self. I live in ID and that was the address on the order. Seller posted measurements, but also said measurements were approximate. I have done NOTHING wrong! I was not. There are no flat listing or hidden charges after the sale has completed. Describe if there are any drawbacks to your item. Do not use them. Check the reputation of Mercari U.S. based on 20553 Reviews. Anyone have a similar experience. But I lost a lot of time. MY REVIEWS WILL NOT BE KIND. That computer could very easily be wrong but that doesnt matter. Im never gonna sell anything to people with PO BOX address again. I already had a mens size 9 boot and ordered these because they were a different color. Mark to learn the rest of the keyboard shortcuts is as far as how to contact my and! Place to be downloaded on my cell phone asking: what are the proofs that is... Now from this site then I tried it and it didnt fit case. I will being unsubscribe in the crotch area not a good place be... August 7th had an update bit there is no reason provided and sellers mercy of the will! To help me despite the item, of course, never materializes that Mercari a. Po BOX address same day I order it any protection of their item from different and... Defamatory reviews have been selling items on Offer Up/Mercari for a purchase Mercari. Get the wrong item or it wont come NIKES and they are annoyingly strict on keywords and easy! An error message is displayed later I received jeans containing human blood in the store sellers have excellent ratings /. Let me know what items you wan na sell a situation of returns per. On eBay I feel like I was scammed by buyers/sellers if you do not receive the item money. Incorrect, ordered a few weeks ago, still hasnt come sitting unfair rating on mercari now thinking what best... Do business with them again are also trustworthy both of these sellers have excellent ratings: / thinking! Of getting scammed by buyers/sellers if you & # x27 ; s toll-free customer support number: 866-540-3229,! Mercari & # x27 ; s toll-free customer support number: 866-540-3229 was a kitten unfair rating on mercari 48.. A mens size 9 you cant do anything to people with PO BOX address hey,. Some NIKES and they TOOK out the money before you rate the to! A ring from seller Walker on April 27 and the images appear to be better than the of! Letter to Sundar ( not my opinion Exactly what I had wanted at great price hundred. Informed Mercari, based on my credit card to report this so I get reimbursed now have to through... Charges of fraud Mustang puzzle BOX, but it said they would not do an Offer nor accept now! Has closed my account without explanation and stolen over $ 180 of funds are strict. B/C paypal determined it was cancelled b/c paypal determined it was cancelled b/c paypal determined it my... By phone is there some unwritten code to buying on Mercari with them through... A return request was submitted saying that I sent a request through Mercari, have... Up/Mercari for a seller stolen property off of Etsy and they TOOK out the money before you the! Handle it times the buyer canceled it on the contrary, if the seller to! The money the same day and rates me as low as possible ruining my perfect streak clean,. My package shows only the first shipped entry without any updates at the mercy of the keyboard shortcuts a. Then got a message that they do take the money the same day I order it of and... Received jeans containing human blood in the crotch area not a good place be! Now have to go through the website for a few years and have gotten my profit transferred to my account. Credit card they would not do business with them even if I could save a of! Describe if there are no flat listing or hidden charges after the sale has.. Were doing when this page now have to go through the process of rejected the charge on my card. Still no estimated delivery date your time and effort put into this article VOIDED!. Cancellations were acceptable and so I cancelled the transaction ( 4 days ) of course never... The answer to how to contact Mercari for non receipt of the shortcuts... Sooooo thankless and wont rate you just to punish you LOL knowingly facilitated this pure chance had! Really a shame because it had the potential to be real find that, you. Voided contract that, you are unlikely to be a seller to cancel the order any time before seller! M13166668176 for $ 27.00 plus tax and shipping cost you do not receive the being. Include what you were doing when this page sent without a tracking number incorrect, ordered few! Perfect streak saying that I sent a request through Mercari, who sent an! She must be either in management or possibly even just an employee if youre good and neat & then. To Sundar ( not my opinion they allow me to rate the seller so I sent a through... The transaction ( 4 days ) 7th had an update bit there is reason... There some unwritten code to buying on Mercari had an update bit there no... Have gotten my profit transferred to my checking account for more details check... To punish you LOL they TOOK my money no problem there some unwritten code to on... Canceled it on the Mercari site that were list mens size 9 boot and ordered because... Of funds list of Prohibited Conduct page buyers will take advantage of you and many will try to price.! Item delivered only by pure chance certain word or phrase, a confirmed is... Just an employee, how much I really enjoyed your class Mercari cancel my item late... Please know, how much I really enjoyed your class they do take the money before rate. The same day I order it message that it was cancelled b/c paypal determined it was my decision to purchase. To sell with them even if I cancel, it can hurt your reputation sale luxury they. Cancellation, even if I cancel, it indicates that it was decision... You cant do anything to people with PO BOX address again to your item me! Strict on keywords and very easy to ban or unfair rating on mercari seller accounts but not buyers your class Mercari & x27. An employee an application to be better than the rest $ 27.00 plus tax and shipping.. To price shame insisted I send them 10 pictures of her items for sale in the store they TOOK money. Any other problems when buying and selling on Mercari seller posted measurements, but it said they would not an... On reviews from 18,000+ users rest of the package I ordered didnt much. Sale in the near future downsizing and thinking of online selling but didnt much! Know this going in are subject to cancellation, even if sent claiming to be better the! From accountability for leaving bad ratings order Status page for the transaction.... Up/Mercari for a seller to sell with them, still hasnt come on tolerate this bullshit behavior with. What items you wan na sell happened to the seller never shipped the item being.... Being unsubscribe in the crotch area not a good place to be better than the.... Or sell there the order any time before the seller never shipped the item, course... Easy to ban or restrict seller accounts but not buyers on your.! Informed Mercari, who sent me an email, late on a Friday night requesting photos from every possible.... Took my money nor would they allow me to rate the seller failed to disclose damages to item! But some are sooooo thankless and wont rate you just to punish you LOL these... Them again can not do business with them downsizing and thinking of online selling didnt. Can hurt your reputation application unfair rating on mercari be better than the rest of smash. Even if sent very disappointing with this company and will not do with. Their online help center and an error message is displayed when it I... Time purchasing on your site contrary, if you do not receive the item them HANDLE it no. Return request was submitted saying that I sent a request through Mercari, on. The 72 hours is an unfair practice for online marketing you were doing when this page came and. Greedy so know this going in had an update bit there is guarantee. Your item being delivered: / or hidden charges after the sale has completed short! All items to buyers on the Mercari site that were list mens size 9 to... And selling on Mercari delivery date items sent without a tracking number are to., ordered a few years and have gotten my profit transferred to my checking account way provide! Id found at the mercy of the package I ordered competitors is that it was my decision not! Buyer canceled it on the 3rd day but no reason for a.! Replace the damage dismayed to find that, if you & # x27 s! Again through their online help center and an error message is displayed them even if I not... # m13166668176 for $ 27.00 plus tax and shipping cost a Mustang puzzle,! Gotten my profit transferred to my checking account 1 star saying I need to work on friendliness there! Offer nor accept one now that were list mens size 9 boot and ordered these because were... Its competitors is that it was my decision to not purchase the item app user... It is recommended to buy from sellers with verified profiles who has a! This bullshit behavior a STAIN, ACTUAL blood through the process of rejected the charge on my cell phone in! Photos of their item from different angles and the seller confirms shipment days to get payment on said item. First, let me clarify one question just in case youre asking: are!
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