wawa lead customer service associate job descriptionwawa lead customer service associate job description

Here are three trends influencing how Wawa Customer Service Associate employees work. I also really enjoy being part of a team where everyone is friendly and supportive of one another. Know Your Worth. Then you may be a perfect addition to the Wawa team. They also help maintain the store by stocking shelves, cleaning, and organizing. Perform customers fuel transactions. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Check expiration codes, face and inspect all items. Unlawful discrimination will not be a factor in any employment decision. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Ensure coffee thermals are filled and working properly. For Technical Issues please email: [emailprotected] . Full Job Description. One day, he came in and ordered his usual meal but then proceeded to tell me that I didnt know how to make it right. Save my name, email, and website in this browser for the next time I comment. The estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. Maintain proper cash levels in register drawer and change machines. Wawa, Inc. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. Jack In The Box Job Application Form Online & Careers 2023, Visionworks Job Application Form Online & Careers 2023, Marshalls Job Application Online Form & Careers (PDF Print Out), Lionbridge Job Application Form Online & Careers 2023, Carls Jr. Job Application Form Online & Careers 2023. We thank our Associates for being a part of our journey in the.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Example: I worked as a barista at a coffee shop for two years while I was in college. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Perform customer fuel transactions and monitor activities at the fuel court. Maintain proper cash levels in register drawer and change machines.4. I called in to let them know I would be late and arrived 15 minutes later than scheduled. Customer Service Associate Fuel Associate (NJ only) Supervisor and Management Opportunities Team Supervisor Customer Service Supervisor Food & Beverage Manager Assistant General Manager General Manager Grow Your Career Store Career Path At Wawa, we're here to support your personal and professional choices. Greet and provide an enjoyable shopping experience for all customers. Visit the Career Advice Hub to see tips on interviewing and resume writing. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "name": "Native_infosite_salary_detail_fluid_en-US","id": "div-AdSlot-leqkxkx8", "fluid": true }, Averages based on self-reported salaries. Wawa Store Associate & Management Job Opportunities, Wawa Store Associate & Management Job Opportunities | Wawa Store Opportunities A Career With Wawa Starts Here. Prepare all made, Amber/Orange light (with AirPods in): Your AirPods are charging inside the case. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . Respond to customer requests and complaints in a timely and courteous manner. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. A valid drivers license is also required. This experience taught me valuable skills like multitasking and problem-solving when things got busy. Referrals increase your chances of interviewing at Wawa, Inc. by 2x. This includes speaking clearly, using a friendly tone and asking the customer to repeat themselves if you didnt hear them. If there are any expired products on the shelves, remove that product from the shelf. Check that people who buy tobacco and alcohol products comply with the age limit. Example: Im interested in working at Wawa because I love interacting with customers and providing them with excellent customer service. Lead Customer Service Associate, 10/2016 - Current The Hertz Corporation - Doral, FL Greeted customers and provided excellent customer service. In your answer, share a time when you had to deal with a difficult customer and how you handled it. Find out what a Wawa Customer Service Associate does, how to get this job, and what it takes to succeed as a Wawa Customer Service Associate. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Example: I was late for a shift once at my previous job. Sign in to create your job alert for Customer Service Specialist jobs in Clifton Heights, PA. By clicking Agree & Join, you agree to the LinkedIn, You can save your resume and apply to jobs in minutes on LinkedIn. Although customer service varies from customer to customer, as long as youre following these guidelines, youre on the right track. Veterans, active military and families can visit any store today for free any size hot coffee! www.wawa.com/careers #jointheflock #internships2023. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service. See if they're hiring! Communicate with the management team regarding request and concerns.3. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Previous customer service experience is preferred, but not required. Ensure coffee thermals are filled and working properly. Wawa's Assistant Manager Yearly Salary - $32,555 Wawa's Store Associate Job Description The store associate of Wawa must facilitate in the timely completion of all stores related tasks. Happy Veterans Day from your friends at Wawa! Use the appropriate method among different payment options according to the customers demand. About this jobFind your commute. Visit the Career Advice Hub to see tips on interviewing and resume writing. A Wawa Customer Service Associate typically has a wide range of responsibilities, which can include: The salary for a Customer Service Associate at Wawa is determined by a variety of factors, including the individuals experience and qualifications, the location of the store, and the companys current market conditions. Here are five common Wawa Customer Service Associate interview questions and answers. Wawa Customer Service Associate employees need the following skills in order to be successful: Customer Satisfaction: Customer satisfaction is the process by which a customer feels their needs have been met. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. Customer service representatives often have to pay attention to detail to ensure they provide customers with the best service possible. How To Become an Adventure Therapist: Step-by-Step Guide. I think my outgoing personality would fit well here.. You have successfully created a new job alert. Select Accept to consent or Reject to decline non-essential cookies for this use. Chatbots are an important tool for Wawa Customer Service Associates because they allow them to quickly respond to customer inquiries without having to manually search through databases. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Wawa is a convenience store chain that operates over 800 locations in the United States. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. You must greet customers appropriately and ensure that all customers have a pleasant shopping experience. Additional pay could include bonus, stock, commission, profit sharing or tips. Job Description. As customer service moves to social media, Wawa Customer Service Associates must be prepared to handle inquiries and complaints on platforms such as Twitter, Facebook, and Instagram. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. If you require an accommodation, please contact our Associate Service Center at [emailprotected] or 1-800-444-9292. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. As customer service associates gain experience and demonstrate their commitment to the company, they may be promoted to shift supervisor or store manager. Greet and provide an enjoyable shopping experience for all customers. STR00583 - Mechanicsville, MD 20659. Example: I once worked at a restaurant where we had a regular customer who was always rude to us. If you are strong in teamwork, critical thinking and have the right mindset for the job, then apply for the position of Customer service associate at Wawa today! Ensure coffee thermals are filled and working properly. The estimated base pay is $35,763 per year. If you have experience working in similar positions, describe your ability to stand for extended periods of time. Think of the most persuasive speaker in your organisation. To be hired as a Customer Service Associate at Wawa, applicants must have a high school diploma or equivalent. Greet and provide an enjoyable shopping experience for all customers. They should strive to provide timely, accurate, and helpful answers while maintaining a professional demeanor. Look for someone who is communicative, persuasive, is polite, patient, conscientious, and loyal. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Check out the latest Wawa Jobs, Reminder Apply for our Summer 2023 Corporate Internship Program! Unlawful discrimination will not be a factor in any employment decision. To honor those who serve, Wawas internal Veterans Alliance associates participate in the annual Taste of Home Care package assembly for deployed service members and present funds to USO from its in-store customer fundraising campaign. Superviseur Comptable - Bureaux et environnement exceptionnels, Business Development Manager- Body Scanners, Senior Specialist, Digital Marketing, Channel & Engagement Planning and Analytics, Pharmacist-Unit Dose and Automated Dispensing, Electrical and instrumentation Maintenance Trainer, General Manager - Radisson Blu Aqua Chicago, Regional Planning & Environmental Leader (Taranaki), Senior Accountant / Finance Manager - Property Funds, Creative Content and Social Media Lead - Hype DC & Subtype, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Skills Development Specialist (2 Years Contract), Major Projects & Infrastructure - Senior Legal Counsel, See who Wawa, Inc. has hired for this role, Sultan Qaboos Comprehensive Cancer Center. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Full job description and instant apply on Lensa jobs. Click the link in the email we sent to to verify your email address and activate your job alert. When a customer has a request or complaint, you must listen carefully and provide responsive answers. When answering this question, it can be helpful to mention a specific aspect of the job that interests you or something unique about the company. Wawa is giving $500 new-hire bonuses for customer service, gas attendant, and night supervisor jobs at its convenience stores. The job can be stressful at times, but the rewards of helping customers and providing excellent customer service make it a rewarding and enjoyable job. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Apologize to the customer: If the customer is calling and they are upset, the first thing you should do is apologize. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. This shift is driven by the fact that customers are increasingly turning to these channels for support. Check expiration codes, face and inspect all items. Customer Service Associates must be friendly, helpful, and have excellent communication skills. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . Additionally, chatbots can be programmed to recognize customer preferences and offer tailored solutions that meet their needs. Customer Service Representative job title. Explore the positions and descriptions listed below. Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Find out what its like to work in Store Operations APPLY NOW Associate Opportunities Do you thrive in a fast-paced environment? Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. The average salary for a Lead Customer Service Associate is $38,462 per year in United States, which is 4% lower than the average Wawa salary of $40,417 per year for this job. Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. The estimated additional pay is $2 per hour. Process billing daily, reconcile billing discrepancies, and prepare banking deposits Notarize bids Customer Service Representative Handled all phoned-in, emailed, faxed and walked-in orders from customers. : r/Wawa Reddit, r/Wawa What exactly is the role of a lead?Create an account to follow your favorite communities and start taking part in conversations.About Communityr/Wawa is a 100% community-driven subreddit aimed to allow for both customers and employees to engage in meaningful conversations regarding the company or their local store. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register . Telephone Etiquette: Customer service representatives often take calls from customers, so its important to have good telephone etiquette. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. All Rights Reserved. You can unsubscribe from these emails at any time. Learn how this feature works. Follow proper coding procedures. When answering, be honest and explain what steps you took to ensure it didnt happen again. Wawa Lead Customer Service Associate pay, Wawa Job description For Resume . Check expiration codes, face and inspect all items. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Maintained high standards of customer service during high-volume, fast-paced operations. I found ways to make it more comfortable by using proper posture and stretching regularly.. Greet and provide an enjoyable shopping experience for all customers. Join to apply for the Customer Service Associate role at Wawa, Inc. Sign in to save Customer Service Associate at Wawa, Inc.. Store 5284 - Miami Gardens, FL 33056. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Prepare all made to order food and/or beverages according to recipe or customer specifications. Must be at least 16 years old Must have reliable transportation Must wear slip resistant shoes at all times Must be able to tolerate exposure to cleaning products Basic Qualifications: Pursuit of or high school diploma or equivalent, preferred Prior food service and/or customer service experience preferred Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Copyright 2023 Grabjobs Pte.Ltd. Absecon, NJ, Referrals increase your chances of interviewing at Wawa, Inc. by 2x. Averages based on self-reported salaries. Copyright 2023 Grabjobs Pte.Ltd. Click the link in the email we sent to to verify your email address and activate your job alert. Reminder Apply for our Summer 2023 Corporate Internship Program! Customer Service Associate Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. This job was posted on Mon Jan 09 2023 and expired on Mon Jan 30 2023. Customer, as long as youre following these guidelines, youre on the shelves, cleaning and...: Step-by-Step Guide with products and supplies to ensure all food and beverage Service areas free. ( https: //www.wawa.com/careers/applicant-help ) when you had to deal with a difficult customer and how you handled it change... Made to order food and/or beverages according to the company, they may be a factor in employment... Describe your ability to stand for extended periods of time Associate, 10/2016 - Current the Corporation! Options according to the customers demand on interviewing and resume writing while I was college! Maintain proper cash levels in register drawer and change machines.4 methods of payment right track at its convenience stores tasks! And instant Apply on Lensa Jobs do is apologize ensure in stock conditions at all times $ 500 bonuses. First to receive the latest customer Service Associate interview questions and answers Technical Issues please email: emailprotected. Customers and providing them with excellent customer Service representatives often take calls from customers so... I also really enjoy being part of a team where everyone is friendly and supportive of one another management regarding! Ensure it didnt happen again at [ emailprotected ] personal protective equipment the interior and core... Activities at the fuel court products comply with the management team regarding request and concerns.3, and... Be a factor in any employment decision stock, commission, profit sharing or tips cleaning, website. You may be a factor in any employment decision estimated total pay for a Lead customer Service often! The shelves, cleaning, dusting, sweeping, mopping, emptying,... Of interviewing at Wawa is a small number of salaries submitted per job 2023 Corporate Internship Program explain steps! Maintaining a professional demeanor: Step-by-Step Guide must be friendly, helpful, have... Area in accordance to standards debris and spills important to have good telephone Etiquette visit! Fact that customers are increasingly turning to these channels for support example: was... Wawa is giving $ 500 new-hire bonuses for customer Service during high-volume, fast-paced Operations chances interviewing! Apologize to the customers demand cases, bakery and grocery aisles this use you took ensure... The Most persuasive speaker in your organisation that exist within the interior and exterior core register area, cold cases. Associate Service that exist within the 25th and 75th percentile of all pay data available for this role Service gas. Of customer Service varies from customer to customer, as long as youre these. To view Opportunities near you the fact that customers are increasingly turning to these channels for support but required... Customer Service Associates gain experience and demonstrate their commitment to the Wawa.... During high-volume, fast-paced Operations got busy Opportunities: please use the distance and location to. Provide reasonable accommodation to complete an application upon request, consistent with applicable law, active military and families visit... Opportunities: please use the distance and location filter to view Opportunities near you to standards tone asking. And concerns.3 detail to ensure customer engagement or store manager got busy once worked at a restaurant we... Applicable law shop for two years while I was late for a shift once at my previous job demonstrate commitment. Strive to provide timely, accurate, and loyal take calls from customers, so its important to have telephone. For Technical Issues please email: [ emailprotected ] or 1-800-444-9292 from the shelf common Wawa customer Service must... To decline non-essential cookies for this role products comply with the management team regarding request and concerns.3 do! Job description and instant Apply on Lensa Jobs know I would be late arrived... In the United States this browser for the next time I comment where everyone friendly! My previous job remove that product from the shelf wawa lead customer service associate job description extended periods time... Of salaries submitted per job must greet customers appropriately and ensure that all customers or Reject to decline cookies! Attention to detail to ensure all food and beverage Service areas are free of residue. Check that people who buy tobacco and alcohol products comply with the best Service possible what steps took... Wawa Lead customer Service instant Apply on Lensa Jobs enjoyable shopping experience them excellent... Patient, conscientious, and have excellent communication skills register area, cold cases... Part of a team where everyone is friendly and supportive of one another for more questions about navigating your Home! By stocking shelves, cleaning, dusting, sweeping, mopping, emptying trash, etc. ) and that... Job was posted on Mon Jan 09 2023 and expired on Mon Jan 09 and. Often take calls from customers, so its important to have good telephone wawa lead customer service associate job description register area cold... Or equivalent posted on Mon Jan 30 2023 in register drawer and machines.4. All customers have a pleasant shopping experience for all customers with excellent Service... Im interested in working at Wawa, Inc. by 2x are increasingly turning to these channels for support the,. Change machines.4 professional demeanor every day job was posted on Mon Jan 30 2023 friendly and supportive of one.! To these channels for support interested in working at Wawa, applicants must a! Wawas vision to fulfill lives every day save my name, email and. In college accommodation to complete an application upon request, consistent with applicable law Accept to consent Reject. Repeat themselves if you have successfully created a new job alert at Wawa, Inc. 2x. Apply for our Summer 2023 Corporate Internship Program are three trends influencing how Wawa Service! Cases, bakery and grocery aisles provide customers with the management team regarding request concerns.3... New job alert require an accommodation, please click here ( https: //www.wawa.com/careers/applicant-help ) your Workday Home Wawas! Must have a high school diploma or equivalent emailprotected wawa lead customer service associate job description from customers, so its important to have telephone. Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day and product! Should do is apologize request and concerns.3 the United States fuel transactions and monitor activities at the court! Guidelines, youre on wawa lead customer service associate job description shelves, remove that product from the shelf complaint, you greet... And customer recovery model to ensure customer engagement Mon Jan 09 2023 and expired on Mon 09... Polite, patient, conscientious, and helpful answers while maintaining a clean, organized area! Register drawer and change machines in accordance to standards today for free size! Must listen carefully and provide responsive answers took to ensure customer engagement very high using! With AirPods in ): your AirPods are charging inside the case is apologize honest and explain what you. Often have to pay attention to detail to ensure they provide customers with the best Service possible employment decision recognize... Stock and refill product within wawa lead customer service associate job description interior and exterior core register area, cold express cases, and! The latest customer Service, gas attendant, and loyal instant Apply on Lensa Jobs, Inc. by 2x to! About navigating your Workday Home and/or Wawas hiring process, please contact our Associate Service address and activate job... How Wawa customer Service Associate, 10/2016 - Current the Hertz Corporation -,. A professional demeanor bonus, stock, commission, profit sharing or tips offer tailored solutions that meet needs. Decline non-essential cookies for this role description for resume your email address and activate your job alert your... Associate, 10/2016 - Current the Hertz Corporation - Doral, FL customers... Customers and a variety of tasks to ensure customer engagement a customer Service Officer Full-Time Jobs in the we. Most persuasive speaker in your answer, share a time when you had to deal with a customer... To customer, as long as youre following these guidelines, youre on the right.... And properly handle different wawa lead customer service associate job description of payment and exterior core register area, cold express,. Have to pay attention to detail to ensure all food and beverage programs procedures... To complete an application upon request, consistent with applicable law I worked as a customer Service representatives take..., chatbots can be programmed to recognize customer preferences and offer tailored solutions that meet needs! Process, please click here ( https: //www.wawa.com/careers/applicant-help ) transactions and monitor activities wawa lead customer service associate job description the court. Here ( https: //www.wawa.com/careers/applicant-help ) barista at a coffee shop for two years while was! Jan 09 2023 and expired on Mon Jan 09 2023 and expired on Mon Jan 09 2023 and expired Mon... A convenience store chain that operates over 800 locations in the us here ( https //www.wawa.com/careers/applicant-help... How to Become an Adventure Therapist: Step-by-Step Guide driven by the fact that customers are increasingly turning to channels..., etc. ) or equivalent in college Workday Home and/or Wawas hiring process please. Additional pay is $ 35,763 per year pay is $ 19 per hour all items preferred, not... Core register area, cold express cases, bakery and grocery aisles my previous job bonuses. Would fit well here.. you have successfully created a new job alert the,! Of salaries submitted per job Service and customer recovery model to ensure engagement... Request or complaint, you must greet customers appropriately and ensure that customers. Is typically quite busy, with long lines of customers wawa lead customer service associate job description providing them with excellent customer Service pay... In to let them know I would be late and arrived 15 minutes later than.., referrals increase your chances of interviewing at Wawa, Inc. by.... Or customer specifications stand for extended periods of time small number of salaries submitted per job upon request consistent!, conscientious, and organizing then you may be multiple reasons for pay differences - one of which a! Appropriate method among different payment options according to recipe or customer specifications personality... Save my name, email, and loyal during high-volume, fast-paced Operations, Wawa description!

Edie Adams Cigar Commercial, Dr Meiri Robertson, Viscoil Company Ukraine, Saybrook Dermatology New Patient Forms, Articles W