Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Glassdoor users rated their interview experience at. when were you proactive Once you dial the customer service number, press the pound button on the dialer and then select 4. Excellent explanation of job decription. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. Asked 5 August 2021. They are very polite and helpful during all process. The questions are all really bog-standard customer service questions, I honestly thought the interviewer had just done a Google search for interview questions before our meeting! What they ask at the online interview for airport customer agent service? At the end they told me I passed and offered me an invitation to their assessment centre, which was supposed to be on the 18th of February. . I was told I passed this as part of the call and would receive an email invitation to an assessment day. A Customer Service Advisor's primary goal is to resolve all customer queries and ensure that customers are satisfied with the company's service or products. Step one: submitting application. try to sound engaged and interested. This website is using a security service to protect itself from online attacks. Jet2.com and Jet2holidays fly high at prestigious Globe Awards. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Customer service advisors must enjoy helping customers and be able to do so in a friendly manner. om ons te informeren over dit probleem. A role play and an interview. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, Sell the benefits of your favorite holiday destination, General customer service and contact centre questions also bit 9f travel knowledge. A career with us means youll be a part of our fast-growing business and share in our many successes. summary. What a joke. Glassdoor users rated their interview experience at Jet2.com and Jet2holidays as 65.0% positive with a difficulty rating score of 2.62 out of 5 (where 5 is the highest level of difficulty). Interview Questions. 11.28 - 12.64 per hour. It also shows that you are taking the interview process, and therefore the role and the business, seriously. Changed my flight online but couldn't re-book my seat online without having to pay again. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Even though I had three questions to ask them during the end of the interview they only allowed me to ask one of these question before hanging up . an. I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. Were here to maximise revenue whilst ensuring our customers get the very best fares. View All. verdade. This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! Don't worry - you're not expected to write by hand in the job but if you have anything preventing you from handwriting (such as arthritis for instance) then it may benefit you to mention this before the interview takes place because they will make adjustments for you. A red-carpet welcome Randstad Scotland Facilities Management Team are currently recruiting for 6x Customer Service Advisors . Contact us online. How do I set up a search agent alert? The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. With more than 1,700 colleagues, and growing, our commercial teams perform a wide range of pivotal roles. Short, straightforward and to the point. I then received an email inviting me to a phone interview at a date and time that suited me. Are you an experienced Customer Service professional who has experience within a contact centre/helpdesk environment? Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. Followed by a video interview. First, an online assessment. Youll enable the business to thrive by providing the numbers and insights crucial to our success. 8 Jet2.com and Jet2holidays Customer Services Agent interview questions and 5 interview reviews. How do I speak to someone at Manchester Airport? Choose the appropriate topic and category of your question to reveal your answer. Als u dit bericht blijft zien, stuur dan een e-mail Contacting Jet2.com - by phone or otherwise. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Handling Short term insurance quotes. Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. Visit this page; Cabin Crew. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Once you reach there, you can find all solutions to your queries. Also, it might take some time to get a reply from the airline personnel. Free interview details posted anonymously by Jet2.com interview candidates. On the 21st of February I have, finally, been sent an email with my interview invitation. Leeds, United Kingdom. We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. Our growing fleet of Aircraft are expertly maintained by our dedicated teams of engineers across the UK and overseas. 2 Jet2.com and Jet2holidays Customer Service interview questions and 2 interview reviews. However, I have been rejected without any reason and no way of getting a feedback from them. Sell the benefits of your favorite holiday destination. Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. I applied online. 40 Hours Salary. Basically I applied online and within 2 days I was successful enough to get through to the stage where they rang for a phone interview. Il primo step si basa su una video interview su una piattaforma. #Jet2 #CheersTo20Years. Press 3 if you have a query regarding individual bookings, Also, you can tweet to the airline at Jet2tweets or click, To check the airline's Instagram page, you can go to, Further, you can check the YouTube account by clicking, If calling from abroad: +44 (0)203 059 8337. Its something you can benefit from in your role. During the interview the recruiter already made it extremely clear I didn't get the job. Step four: face to face interview. Birthday cake Anonymous Employee in Edinburgh, Scotland, I applied online. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Online application Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. And we focus on delivering these values at all times. Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC, Meet Kay, our Head Of Recruitment. Step four: face to face interview. The interviewer was very polite and right on time. The best mode to contact a Jet2 representative is to call its customer service department, as shown below: There are times when making a phone call seems a big thing. A presentation to start. The process took 5 weeks. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The process took 2 weeks. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. #Jet2 #CheersTo20Years. There is nothing in there designed to catch you out or trip you up and there is really nothing specialist that you need to know beforehand. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. The process took 4+ months. Slightly unprofessional. Interview. Do job interviews put you in a cold sweat? I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. per informarci del problema. First round is telephone interview, then face to face and then acting out a scenario. to let us know you're having trouble. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. I didnt even attend what a bunch of unproffesional morons and they have audacity to pay minimum wage . Thorough but very friendly. 1 preguntas de entrevista de Social Media en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. Non ho ancora fatto il secondo step. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role, Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. para informarnos de que tienes problemas. los inconvenientes que esto te pueda causar. lick the link to read more about the evening. then given a date to attend an . Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. Then a phone call asking some questions. Anonymous Interview Candidate in Manchester, England, I applied online. To check the status of flight booking Press 2. Why do you want to job as a Customer Services Agent? What is the interview process like at Jet2.com and Jet2holidays? Cheers to 20 years, and many more to come. I interviewed at Jet2.com and Jet2holidays (Blackpool, England) in Jul 2016. Step two: online written assessment. View All. I interviewed at Jet2.com (Manchester, England) in Apr 2017. Great interview. Very Friendly. The support team members will assist you thoroughly within the least possible time. I interviewed at Jet2.com and Jet2holidays. when did you give VIP service. This is a great quality for a customer service advisor to possess. The scenario would be how you would handle a customer call. If you have no self respect and treated like an animal work for jet2, I applied online. Can you buy an extra seat on Qatar Airways? When customers were in need of something, I worked hard to answer their questions, and if I . It seems taht they are really care about this recruitment process. . Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. I then received an email inviting me to a phone interview at a date and time that suited me. Every process has own aim to demonsrate my skills. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. Based in the UK, we support our teams in destination to deliver a VIP customer service. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! Customer Service Assistant (Former Employee) - Manchester, Greater Manchester - 21 August 2022. Above all, when it comes to getting help from an expert without any delay, you should always dial theJet2 customer service phone number. 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