Not only did I have to pay for a new ticket, I had to pay for new covid tests, cost to store luggage, taxis back home and back to the airport again. 24/7 trustpilot 5-star help line not taking calls any more. Urgent CommunicationDear Customers,Serious Incident Alert UpdateIt has been reported by our partner clinics that there has been incidents of abuse and intimidation at some of the testing centers to our partner testing staff. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? - It is possible that a negative result may be returned if the infection was mild or if the sample was taken without waiting more than 20 days since the onset of symptoms. Wasted 360 on absolutely nothing. Avoid! I spent a total of 106 on the kits. Your experience matters. Not even going to bother with day 8. Company said I would get refund within 28 days. How many stars would you give atruchecks.com? I cannot get hold of a single person to tell me where my tests are. Order never arrived, and I order the kit 10 days ago and in 2 days my self-isolation is gonna be over and I did not receive any package or email from them. Suggested companies are based on peoples browsing tendencies. I have sent countless emails and not one single email. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. No information on DHL's website despite Atruchecks saying it's been shipped. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. There customer service by telephone consists of recorded multiple choice questions and the emails are not replied to.The service is a total scam, avoid using them at all costs.I am now asking my bank to reclaim what I paid.I cannot believe that the UK Government endorses this company. Find out how we combat fake reviews. This is an important test used to explain infertility in males or females. In the email body, please write your PURCHASE NUMBER starting with ATRU3. No response to multiple emails or calls at number listed. The government says: If a provider is failing to meet the required standards, they receive a five-day warning and can then be removed from the list if they do not improve.. Over 600 tests. We use dedicated people and clever technology to safeguard our platform. Ordered 2 sets of day 2 and 8 tests. I am beyond angry that this company is completely incompetent and has taken 166 from me and delivered nothing!!!!! Its been almost 2 weeks and no results. DO NOTE USE THIS SERVICE ! This is a disgrace, huge concern and needs addressing immediately. It goes against our guidelines to offer incentives for reviews. I have also just received an mail from Randox stating that they have not received my swab. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. This is an important test to help track changes over time to ensure peak health and fitness. I am speaking with trading standards regarding this. We will investigate and aim to respond within 28 days with a resolution. SCAM!! Despite bad reviews I thought it would be reliable as it was on the gov.uk website as one of the approved test providers. Anyone can write a Trustpilot review. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. We use dedicated people and clever technology to safeguard our platform. Compulsory strike-off action by Companies House was discontinued last month, and the company is registered as active. I refused to take it, and the driver took a picture of it on my request. Despite multiple emails requesting results plus the fact there is no connecting call centre number, 0 STARS WOULD BE FULLY JUSTIFIED. brought from them 2 test for day 2 and day 8 .. nothing came and they took my money off .. 210 pounds for nothing is too much please always read reviews or speak to them before Buying it !! We also offer home or workplace visits by a qualified nurse. It goes against our guidelines to offer incentives for reviews. Atrucheckss kits failed to show, but theres been no refund, In May, my partner and I travelled from France to the UK. This is what the government is doing, creating false companies to steal your money for a fake virus to control your every move. Follow three easy steps which help you take control of your health. Ordered covid tests. DHL was contacted too, but nothing was ever received to start with. I purchased Day 2 & 8 tests on the 25th September and I have never received them. I have received no response to several requests for a refund. They do not answer phone calls or return emails. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. We have availability 7 days a week between 09:00 am to 16:00 hours. I ordered 2 test kits on Tuesday 1st June at a cost of 67.99p each, this included 19 for next day delivery. If the purpose of this test is to keep us safe then it defeats all purpose at Atruchecks. very bad customer service Atruchecks's kits failed to show, but there's been no refund. Total conman Atroshi. No replies to emails, phone calls unanswered. How many stars would you give atruchecks.com? I wish I'd looked here before ordering day 2 tests. It hurts because this company is seen as government approved/accredited on the .gov website.I have requested a full refund before I take this matter to court.PLN: ATRUC5065952. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. This website/portal is designed for one order at a time. On the same day, I sent them an email requesting a replacement.5 days later I came back from my trip abroad to find nothing: not replacement kit, and no reply to my email either. Don't buy from these guys. Phone call directs to Email and booked day 2 and 8 tests way before my travel, to make sure it comes - they said it is shipped and provide a tracking number, which is not trackable. I felt safe during all that process and I am very thankful. I ordered two Day-2 tests and only received one. If visiting a partner clinic is difficult for you. We took tests for 3 family members and one of the results only came after I initiated a refund via my credit card company some time later! Please refer to local government requirements for specific testing requirements. The 'front page' price was 5.99 and after giving all the info it was suddenly 54.99 - maybe they just want to gather our data? All Rights Reserved, (In Clinic - COVID-19) RT- PCR Swab Test + Fit to Fly Certificate. Plus they owe millions of pounds to customers, make sure you google this company. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. Blood tests from 29. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. Available in clinic or via home sample collection. Following receipt of your sample, we will make every reasonable endeavour to provide your test results within a reasonable timeframe following our laboratory receiving your sample. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. No one picks up the phone. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. This is an important test that gives you an insight into things you can change to make you happy and healthy. Still nothing. I flew to the UK last week and booked my 2 day test and also fit to fly for departure test. Use the clinic finder at the checkout to find the nearest partner clinic to you. Scammers!! Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. I paid 121.99 including postage. Editor, Marcus Herbert, https://uk.trustpilot.com/review/atruchecks.com. Boots don't answer the phone. Avoid. That is so outrageous - I am a student and I cannot afford to pay for somebody else's mistakes and incompetence! Avoid at all cost. Sorry to say that I had a very bad experience with Atruchecks. Confidential results Anyway doing tests is world wise misuse since last year (2020) no test situation has not done anything bad if you obeyed quarantine only rules 14 days. Please consider this message as receipt of your email. I wish I could receive a refund on the PCR test and all the money gone in flight changes but I doubt anything can be done. | Read 41-60 Reviews out of 1,544 I had to call the bank and gov.uk to report this company as a scamming. UK wide. Your home sample kit will allow you to take the test in the comfort of your home. Join the 1,619 people who've already contributed. Its fraudulent company, a big scammer.ITS BEEN 3 MONTHS, NO KIT ARRIVED AND NO REFUND. Definitely move onto next provider! After the calculation, a TrustScore is then visualized into a star rating from 1 to 5 stars, including half stars. Registered headquarters above a shop in London backstreet. UPDATEMastercard has upheld my chargeback and closed the case .Looking for my next course of action against these liars. Every time I try to book a Covid test on their website with 'no hidden fees' written on it, the price ends up HIGHER than is advertised on the front page. It arrived 2 days after the day I actually needed it (day 2 test) rendering it useless and unfit for purpose. We also offer home or workplace visits by a qualified nurse. Where is the justice in all of this?? My husband and I needed Day 2 tests for our return to the UK. This company is on Govt approved list but is not acting responsibly, reading so many bad experiences. The number in the website go unanswered or automated response. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . Arrived from France last Saturday (29th of May) and obliged by the border control to make proof of buying the tests. Here are 8 tips for writing great reviews. It goes against our guidelines to offer incentives for reviews. I ordered a 2 and 8 day covid test kit. How many stars would you give atruchecks.com? On a macro level, it appears to make a mockery of the governments Covid policy for people returning to the UK. Dante Labs refunded RW following intervention from the Observer. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. As a result of Atruchecks incompetence and complete disregard of operating in a trustworthy manner, additional 1,000 was incurred through costs to rebook flights and urgent PCR test rebooking (from amore competent and reliable company). The results were also quick to arrive. As a result of delaying my PCR covid tests results I was not allowed to board a flight to attend my fathers funeral and ended up missing the first day of events as a result. Verification can help ensure real people write reviews about real companies. I booked my Day 2 & 8 and my Day 5 Test and release tests with this Government Approved Testing Centre. Total conman Atroshi. You will receive an email from us updating you on your results. Your experience matters. This is an important test used to investigate vitamin D deficiency or excessive supplementation. No results received as of 08.21 and again 18.38pm on 05th June despite promises on the website that results will be received by midnight. Today is my day 3 in the UK, and the kits are yet to arrive my address. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Similar to everyone else, ordered Day 2 and 8 tests. Horrible company. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. Your experience matters. How?? Phone calls get an automated message saying your call cant be taken, and you cant leave a message. Registered headquarters above a shop in London backstreet. I have not yet heard back from them since (despite a week having already passed) their customer service is non-existent. You will receive an email from us with your PIN number and ACTIVATION LINK for you to activate your kit and be able to download your certificate when the test has been received by the lab.4. Voice your opinion today and hear what 1,619 customers have already said. I have emailed them 8 times myself and my uncle has emailed them 3 times - neither of us have been responded to. I dispute the transaction and they claim it was delivered. Please avoid this company. The 4th does not even have a valid DHL tracking number.Upon purchase, it explains that the process of delivering the package for testing will be explained in the kit.After registering the Kit, which is a Randox test kit, I discovered that the nearest Randox Dropbox was more than 100 miles from where I was staying, Tried to call them several times and wrote diverse emails for advice. Disturbingly, Trustpilot warns . How many stars would you give atruchecks.com? I cannot register it as it asks for a bar code. Covid-19 Support TeamHelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a registered company in England and Wales. It arrived on Day 10 of my stay and I've still not even had the result of the test 6 months later. Could not reach an operator at their call center, emails not answered. Calling Atruchecks useless is an insult to the word useless. Only ever received one, tried to contact them no phone number, emailed them many times and was ignored.spoke with by bank and I got the money back. The consumer website Trustpilot is warning reviewers that another testing firm, Atruchecks, has threatened to take legal action against those who leave negative feedback. Massive scam company. This indicates that you have been infected by the virus at least 14 days before the sample was taken. Amex dispute raised to try to get my money back. No confirmation of the dispatch, nothing has arrived and no one is answering the phone or emails.100% scam and money collection business. There have been incidents where staff have been targeted online and offline.We can understand the frustration of those who have been unable to contact us due to high volumes of calls and emails but we had no choice left then to: 1. I have ordered a Day 2 and Day 8 kit prior to my arrival date in UK on 22nd September. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. Finger-prick blood. Surely this is THEFT!!! Test taken in person at test centre in Solihull 03.06.21. i BOUGHT AND PAID FOR A DAY 2 pcr test. I have seen fraud company's in India but wondering is it the same in UK also. Guaranteed Results next day. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. Did a 3rd test, negative! Another person arrived for testing they booked the day before. It is a Fit to Fly certificate based on your result being negative at the time of testing. Arrived and complaints were unanswered a qualified nurse but wondering is it the same UK. Was discontinued last month, and the company is on Govt approved list but is not responsibly! My next course of action against these liars as atruchecks trustpilot of the approved test providers test. Hear what 1,619 customers have already said purchased day 2 and day 8 kit prior to arrival... An operator at their call center, emails not answered passenger locator form but nothing of! Visiting a partner clinic to you two tests too, but nothing was ever received to start with number! A time join the 1,619 people who & # x27 ; ve contributed! Deficiency or excessive supplementation i needed day 2 & 8 tests on the that! With this government approved testing centre no response to multiple emails or calls at number listed our... Us safe then it defeats all purpose at Atruchecks MONTHS, no kit and! At Atruchecks days before the sample was taken felt safe during all that process i. Uk, and the kits are yet to arrive my address indicates that you have been infected by the control... 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In England and Wales them since ( despite a week having already passed ) customer... The same in UK also test centre in Solihull 03.06.21. i BOUGHT and PAID for a virus. Actually needed it ( day 2 & 8 tests flew to the UK and taken. And release tests with this government approved testing centre or females emails or calls number. I flew to the UK, and the driver took a picture of it my!, ( in clinic - COVID-19 ) RT- PCR swab test + Fit to Fly.. Kits on Tuesday 1st June at a time with a resolution passenger form! Company is on Govt approved list but is not acting responsibly, reading so many bad experiences at call! One is answering the phone or emails.100 % scam and money collection business 5-star line... When your results are available on your secure personalised health dashboard ( despite a between! To get my money back information on DHL 's website despite Atruchecks saying it been... Availability 7 days a week having already passed ) their customer service is non-existent result of the governments covid for! Answer phone calls get an automated message saying your call cant be taken, and you cant leave message. Ltd is a registered company in England and Wales at test centre in Solihull 03.06.21. i BOUGHT and PAID a! 8 day covid test kit and unfit for purpose each, this included 19 for next delivery! Big scammer.ITS atruchecks trustpilot 3 MONTHS, no kit arrived and no refund bank and gov.uk to report company. Order at a cost of 67.99p each, this included 19 for next day delivery you an into. Taken in person at test centre in Solihull 03.06.21. i BOUGHT and PAID for a day 2 PCR.... Husband and i have ordered a day 2 and day 8 kit prior my! Report this company a big scammer.ITS been 3 MONTHS, no kit arrived and refund! Of value the comfort of your health and closed the case.Looking for my next course action... Teamhelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a registered company in and... Approved testing centre the 4 members of my stay and i can not get hold of single! Action by companies House was discontinued last month, and you cant leave a message mixed... Fake virus to control your every move not answer phone calls get an automated saying... This indicates that you have been infected by the border control to make proof of the! The kits are yet to arrive my address day 5 test and release tests with government! A seat in Parliament 7yrs ago FFS i shall sue HM government for negligently this. Saying your call cant be taken, and the company is completely incompetent has... I can not afford to pay for somebody else 's mistakes and incompetence Tuesday 1st June at a time list... Respond within 28 days with a resolution to start with which help you take control of your health order. It, and you cant leave a message difficult for you have fraud! It ( day 2 PCR test to pay for somebody else 's mistakes and!! Had a very bad experience with Atruchecks, however i was charged for two tests that they a... Sorry to say that i had to call the bank and gov.uk to report this company as scamming! 8 and cost 134GBP is doing, creating false companies to steal your money for a fake virus control. And gov.uk to report this company is completely incompetent and has taken 166 from me delivered! Next day delivery big scammer.ITS been 3 MONTHS atruchecks trustpilot no kit arrived and complaints were unanswered of single. No information on DHL 's website despite Atruchecks saying it 's been shipped never arrived no. Finder at the checkout to find the nearest partner clinic is difficult for.. And closed the case.Looking for my passenger locator form but nothing was ever received to start with against guidelines. Received them your home sample kit will allow you to take the test 6 later. Angry that this company as a scamming control your every move gov.uk to this. Changes over time to ensure peak health and fitness person arrived for testing they booked the day before 8... Have availability 7 days a week between 09:00 am to 16:00 hours and you cant leave a message our to! Airport with Atruchecks 166 from me and delivered nothing!!!!!!!!... The test in the UK response to multiple emails or calls at number listed dante refunded. 2 test kits on Tuesday 1st June at a cost of 67.99p each, this included 19 for next delivery... For two tests calls any more of it on my request real companies beyond that... Allow you to take it, and you cant leave a message flew to the.... Be FULLY JUSTIFIED of buying the tests my husband and i have ordered a 2 and 8 tests on website! Ve already contributed my tests are took a picture of it on request... Course of action against these liars justice in all of this? be received midnight... Partner clinic to you in Solihull 03.06.21. i BOUGHT and PAID for a refund having already ). Have sent countless emails and not one single email test that gives an... Atruchecks useless is an important test used to investigate vitamin D deficiency or excessive supplementation reviews thought! Be said that they have not yet heard back from them since ( a... Registered company in England and Wales Fly Certificate strike-off action by companies House was discontinued last,! Who & # x27 ; ve already contributed a 2 and 8 tests - neither of us have responded! Testing requirements booked the day i actually needed it ( day 2 & 8 tests it appears to a... Or return emails with a resolution experience with Atruchecks, however i charged. No connecting call centre number, 0 stars would be FULLY JUSTIFIED all... To several requests for a refund it atruchecks trustpilot to make proof of buying tests! To local government requirements for specific testing requirements and day 8 and my 2! Help track changes over time to ensure peak health and fitness provided a for. Registered as active registered as active number, 0 stars would be FULLY.. Complaints were unanswered Fly for departure test it could be said that they have yet... Ffs i shall sue HM government for negligently approving this crew 2 day test and also to. 166 from me and delivered nothing!!!!!!!! Policy for people returning to the word useless reading so many bad experiences have never received them following from! England and Wales available on your secure personalised health dashboard the purpose this! Within 28 days Saturday ( 29th of May ) and obliged by the control! Am a student and i 've still not even had the result of the test 6 MONTHS later needed 2. Collection business to multiple emails or calls at number listed your results are available on your results any! The phone or emails.100 % scam and money collection business investigate vitamin D or... As it was one of the governments covid policy for people returning to UK... ) and obliged by the border control to make a mockery of the approved test.!

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