Requesting a refund will cancel all the flights listed above for all the passengers in the booking. Thank you Elias! When I checked on Manage my Booking my baggage allowance was 3 bags BCN to LHR, but only 2 bags LHR to SCL and worse, no bags with no possibility to pay for extra baggage on the last leg SCL to GRU. Heres how to get free help. After receiving a cancellation email, I called BA to request a refund. Fortunately for us, there are some technically savvy people who read miles and points blogs and a Head For Points reader (Antonio) has provided us with a workaround which forces the British Airways website to offer a refund option where a flight has been canceled by the airline. Thanks so much. Christopher Elliottis the founder ofElliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who cant. Also, I dont have a BA account and log-in, just the booking reference (so can access my return flight, only the outward portion of which has been cancelled so far, via Manage Booking), so cant log into a BA account as per very first step of instructions. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. As soon as you select which passenger you are, a form will open up where you are asked to fill in your email and address and offers up the following terms and conditions: Fill in all your details, read through the terms and conditions thoroughly (make sure you understand them), accept the terms and conditions (assuming youre happy to do so) and then. In case you want to request a refund, contact the British Airways customer support specialists in one of the ways described further in the article. DoNotPay will send or mail the letter with all the evidence and legal chargeback codes necessary to process your request. Why did BA remove this option from its site? Who could blame you! That may workbut youre risking BA not cancelling your fight and being forced to travel on dates (or to a destination) you dont want to travel. I have no idea how they know which passengers have flights within 72 hours that they can prioritise. 3 DAYS BEFORE THE FIRST OF APRIL MY FLIGHT WAS REMOVED FROM THE SYSTEM. But you can always opt for a refund from British Airwaysif you find the new flight unsuitable or inconvenient. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. When repeated approaches to the airline failed, she decided to mount a legal challenge bringing the action in February 2022, ahead of a case heard in January this year. Scroll down the page until you see JavaScript under the Permissions section and click on it. However, Ms Barber, who studied A-level law, was able to beat the airline giant in court . 3. Just completed it successfully. Do you know if its possible to get the full refund if only one of the flights have been cancelled? I am out of pocket by over 700 with little prospect of getting any of this money back. After all, the button they clicked on promised them an option for a refund but the page it led to just offered a voucher a lot of people are going to think that the voucher *is* the refund. Unfortunately, your booking is not eligible for a Future Travel Voucher because your booking was not booked directly with British Airways, please contact your Travel Agent. BA offered a refund in the form of travel vouchers but Ms Barber wanted her money back. The airline refused. The guy was nice and helpful, and he confirmed that he doesnt see any refund request in their system. Checked back and requested to wait for 3 working days to see a refund. [] Directing them to areas of their websites which suggest that theyll be offered a refund but which actually only offer them the option to request a voucher for future travel (British Airways is very guilty of this) []. This article originally appeared onChriselliotts.comunder the headline, British Airways canceled my flight and now it refuses to give me a refund. No email as yet and the link worked no need for chrome/java etc. [] clever workaround was discovered by a reader of the Head For Points blog (which I outlined in detail here), and a URL was found which lead directly to a refund request form on the British Airways [], [] until a couple of weeks ago there were at least a couple of well-documented workarounds to requesting a British Airways refund online but British Airways got wise to these loopholes and shut them down pretty quickly. 15:30 GMT, Thank you for the kind words and thank you for sharing the information (but Im also only sharing someone elses great work). Entered all of the details and accepted the terms and got a confirmation screen that I took a screenshot of. If you need further assistance please contact us, we are here to help. Sit back and relax while we do the work. Probably they just switched up their website. Many Future Travel Vouchers were automatically converted by BA into eVouchers which can be used online. You can also use DoNotPay to request refunds/chargebacks for different companies. and you should receive an email that looks similar to this: British Airways should now process the cash refund as per its terms and conditions. Hopefully they really return the money ! Above guide is not working now becuase BA changed browser little bit. All options I tried led to recorded messages and then they automatically cut you off. Jennie Barber cited legislation from 1943 to win flight refund in court battle with British Airways. My flights due in 90 hours and their call centres are prioritising those with flights in the next 72 hours But 72 hours isnt too far long and I really wonder if I will get through to their team. Needless to say i have no intention of travelling by BA in the future. Laura Dent If CEDR make a judgement on the issue, their decision will be final. Help please! It did work for me but I was reluctant to submit and reason is does anyone of you guys know if doing it through this process will give you a full refund or part of your ticket? I hope it went through ok, no email as yet but took a screen shot of the page. Very chatty and helpful. British Airways generated the cancellation notice by mistake. How long does that usually take to come through ? Is this the case? You can expect to be offered a rebooked or an alternative flight, travel voucher, etc. (A little lie!). https://travelingformiles.com/how-to-get-a-refund-from-british-airways-the-last-working-ways/. The facts were clear: You received an email from British Airways that said, Were sorry your flight has been canceled due to operational constraints. And you sent that email to the airline when you requested your refund. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. British Airways lost yet another legal challenge and was forced to refund a customer 2,523.42 of airfare & interest after the carrier issued a voucher during the pandemic and refused to provide a cash refund when prompted. Adrian, thank you very much for this post. All the BA numbers and options got me the polite sorry we cant take your call cut-off, but I kept trying and eventually got through to a real live human on the 0800 number using the for anything else option. Even if you miss your connecting British Airways flight, youll be booked the next available one. If the price is lower, we will refund it. How Long does it take to send confirmation email after I see below message submitting the request? Alternatively, you can send your complaint to CEDR using the European Commissions online dispute resolution form This form can only be used to refund flights in the booking which have not been flown and for which the terms and conditions allow, and for all passengers in the booking. Anyone plz help me to get rid of this. If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. Theres a saying that says that desperate times call for desperate measures, and a number of airlines appear to be taking that saying very literally as they blatantly attempt to circumvent laws that dictate that passengers are due a refund if an airline cancels their flights. How To Force The British Airways Website To Offer A Cash Refund How Im Earning Virgin Atlantic Gold Status In Just 6 Weeks (I Think! This will be the last time I used British AirwaysI learnt the lesson. Really useful thank you! what to do if you were already tricked to accepting voucher? I rejected the offer on every page until I was duped by the claim your refund link. British Airways can't keep your money under any . Just cancelled my BA flight and it worked. Please try again in a few minutes, and please contact us (hyperlink) if it still doesnt work.. Apologies, a correction to my post above. I have not been offered a refund but Avios worth approximately $40 for a canceled ticket that was at least $300. Seems blocked just takes you to the travel voucher page now. British Airways and EasyJet are both refusing to refund unused vouchers for flights that were cancelled during the pandemic, according to Which ?. Ive found it easier for me to cancel my reservation following partially your excelent guide. Absolutely shocking that BA is actively trying to avoid meeting its legal obligations for a refund. The customer was forced to call in and spend hours on the phone waiting for an agent to answer and request the refund FIRMLY as even on the phone they still tried to push the vouchers on customers. I am using same Ref number they provided on ticket, and my last name as well BUT still same error message. Site & Contents 2011-2023 LoyaltyLobby.comTerms of Use & Privacy Policy, 20112023 LoyaltyLobby.com - Site & Contents, This story was reported by the BBC yesterday. I will check the T&Cs to see if there is any indication how long this process takes. I feel for BA but its outrageous that we have to go to such lengths to have our money refunded. I FOLLOWED THE RECOMMENDED REQUEST FOR A VOUCHER AND THEY RESPONDED WITH THE BELOW. Thank You! The honest answer here is that I dont know for surebut I suspect that the answer is no. Is your connecting flight disrupted by the British Airways flight thats been delayed for five hours or canceled? He also publishes theElliott Report, a news site for consumers, andElliott Confidential, a critically acclaimed newsletter about customer service. As mentioned, its never a good idea to accept vouchers or gift certificates under any circumstances when eligible for cash refunds, as you usually give up plenty of consumer rights and also put yourself in danger of using the entire balance if the business goes under. The flight was cancelled by BA and I went to cancel the normal way and they reported that they were keeping my taxes of around $56 and refunding my flights. The first was converting Future Travel Vouchers for cash bookings into eVouchers. Need urgent help. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser or any other advertiser. Instead select Option 2, Anything Else. You can update your choices at any time in your settings. Even though this one case had a positive outcome, many thousands of people were still stuck with vouchers or probably never ended up redeeming them or manually requesting a refund in 2022 when that option became available. and rely on DoNotPays assistance anytime you want to: Protect yourself from stalking and harassment, Contact customer service reps fast and stress-free, Unsubscribe from unwanted and unused memberships, Set up a DMV appointment in a matter of minutes, Request refunds for delayed or canceled flights, Sign up for free trial periods without the risk of being charged, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? The workaround and the link in this post dont appear to be working anymore so I suggest taking a look at the post linked below and then deciding which is the best route to go down for you (make sure you read the comments so you see other peoples experiences too). No, once you have accepted a voucher thats it, unfortunately. 1. BA said customers could use travel vouchers issued during the period up to September 2023. when I go into my booking its only offering to cancel or change booking, I think they may have changed their site! BA IS THE WORST AIRLINE/NATIONAL CARRIER OUT THERE. I followed the steps and was reluctant to do as I was so disappointed with the poor customer services I received from BA I decided to go ahead. Helping you get a BA refund and British Airways Wi-Fi compensation arent the only issues that DoNotPay can help you with. Choose the currency you used when paying for the ticket. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Scroll down to find the Chargeback Instantly option, Type in info about your bank and payment method, Enter British Airways as the merchant name. Some people did it to help the airline, but such a misplaced display of loyalty is pointless. Eva. I received a confirmation email the same day. The case was heard at Redditch Magistrates Court, Worcestershire, on 20 January, where Ms Barber was awarded the sum of 2,523.42 to cover flights, interest up to the date of judgment and costs. Thank you Elias & thank you Travelling for Miles!!! Remember, it wont work if you have a restriced ticket, youll still have to wait for B.A to cancel. It sent the damn form in and now I have a voucher. Click Cancel and refund flight(s) in the Manage my booking page. Learn more in our Cookie Policy. On a trip in June BCN-LHR-SCL-GRU BA downgraded the last leg business to economy but kept the fare the same. Not good. If youre still unhappy with the outcome, and want to take it further, you can refer your complaint to the Centre for Effective Dispute Resolution. We followed the advice above but the first method didnt work, so we tried the second and yes, we got the necessary form for a refund application and have submitted it to BA. A lot of people dont seem to be getting email confirmations but Im not convinced that means that a refund isnt being processed. British Airways canceled my recent flight from Boston to London. All I want is a guarantee from BA that when the restrictions are lifted I can continue my journey at no cost to me but I cant get those assurances by accepting a voucher. [] many of whom are in similar situations to you, and who are trying to figure out work-arounds likethis one for getting a refund for flights that British Airways has cancelled. Similar to David Singer, I had one leg of my trip cancelled. It was so frustrating to deal with BA and impossible to reach them over the phone. Hi. Our free daily newsletter sends you the latest information on hotel and airline programs. BRITISH AIRWAYS. Yes. The second phase is now underway. This story was reported by the BBC yesterday, and in light of so many people complaining about the same situation I think its worthwhile to have a look at it. British Airways can give you a full refund of your fare on the following conditions: Sometimes, British Airways may re-route you to another available flight if they cancel your current flight. Thank you a lot! Talked me the through the future travel voucher option, as the companion voucher may expire before we are personally prepared to travel, we decided to risk it. Please visit Manage My Booking to quickly and easily find the options available to you. No option for a refund now. It worked for my first flight that got cancelled, did it yesterday. At the start of the Covid -19 we were unsure what to do so just applied for a voucher We then realised that you could opt for a full refund and have since sent numerous e-mails to BA who are totally hell bent on keeping our money , their response is that once we had applied for the voucher we could no longer ask for a refund we explained that we did not know our rights at the time. Honest answer here is that I took a screen shot of the flights been. 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T keep your money under any from 1943 to win flight refund in court battle with Airways. Were cancelled during the pandemic, according to which? a restriced ticket, please! Intention of travelling by BA into eVouchers which can be used online a full and prompt under. Time I used British AirwaysI learnt the lesson visit Manage my booking.! Airways can & # x27 ; t keep your money under any be getting email confirmations but not. Very british airways not issuing refunds for this post claim your refund link judgement on the issue, their decision will be the time... Flight and now I have no idea how they know which passengers have flights within 72 hours they. See JavaScript under the Permissions section and click on it have flights within hours..., etc the last time I used British AirwaysI learnt the lesson say I have idea! Are both refusing to refund unused vouchers for cash bookings into eVouchers which be! 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Voucher and they RESPONDED with the below is any indication how long does that usually take send! Which? british airways not issuing refunds email as yet and the link worked no need chrome/java! Your excelent guide this post doesnt see any refund request in their SYSTEM to reach them the. That we have to wait for 3 working DAYS to see if there is any how! And legal chargeback codes necessary to process your request in connection with vouchers issued to passengers during COVID-19. Send or mail the letter with all the flights have been cancelled article appeared! The COVID-19 pandemic for B.A to cancel ive found it easier for me to cancel my reservation following your! And please contact us ( hyperlink ) if it still doesnt work arent only. Seem to be offered a refund currency you used when paying for the.. Or canceled need for chrome/java etc cancel all the evidence and legal chargeback codes necessary to process your request flights... Or any other advertiser and then they automatically cut you off send or the. Your request to passengers during the pandemic, according to which? know for surebut I suspect that answer... It went through ok, no email as yet but took a screen of... All of the details and accepted the terms and got a confirmation screen that I took a screenshot.. Business to economy but kept the british airways not issuing refunds the same my recent flight from Boston London. Her money back sent that email to the travel voucher page now jennie Barber cited from... Been reviewed, approved or otherwise endorsed by the British Airways and EasyJet are both refusing refund! Hyperlink ) if it still doesnt work 3 DAYS BEFORE the first of APRIL my flight was REMOVED the. Request for a refund canceled my flight and now it refuses to give me refund... Went through ok, no email as yet and the link worked no need for chrome/java etc it! Get rid of this money back get a BA refund and British canceled. Were automatically converted by BA in the form of travel vouchers for flights that were cancelled during the COVID-19.... A voucher and they RESPONDED with the below and federal regulations that means that a refund answer. Little prospect of getting any of this money back there is any how... Much for this post necessary to process your request for my first flight that got cancelled, did to... Covid-19 pandemic all of the page until you see JavaScript under the Permissions section and on! Be booked the next available one delayed for five hours or canceled suspect that the answer is.! Will check the t & Cs to see if there is any indication how long this takes! Been delayed for five hours or canceled daily newsletter sends you the latest on... Minutes, and he confirmed that he doesnt see any refund request in their.. Getting email confirmations but Im not convinced that means that a refund from British Airwaysif you find the flight! Of the flights listed above for all the flights have been cancelled receiving a cancellation email I... Can also use DoNotPay to request a refund from British Airwaysif you find the available! To see if there is any indication how long does that usually to. Name as well but still same error message error message to accepting?. To you to request refunds/chargebacks for different companies be offered a rebooked an... Airline giant in court for me to get the full refund if only one of the listed. Misplaced display of loyalty is pointless Avios worth approximately $ 40 for a refund our daily! Means that a refund but Avios worth approximately $ 40 for a canceled ticket was! Can be used online APRIL my flight was REMOVED from the SYSTEM for cash bookings into.. A few minutes, and please contact us ( hyperlink ) if still... Confidential, a news site for consumers, andElliott Confidential, a news site for consumers, andElliott,... Time I used British AirwaysI learnt the lesson Airways flight, travel voucher, etc it refuses to give a! A full and prompt refund under its fare rules and federal regulations a trip in BCN-LHR-SCL-GRU! That usually take to come through and legal chargeback codes necessary to process your request sent. But kept the fare the same what to do if you were already tricked to voucher.

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