chewy customer demographics

How likely is Chewy to gain enough market share to be profitable within the next five years? Actual refers to information both explicitly and implicitly disclosed by Chewy. The company provides dry and wet food, pharmacy, toys, furniture, supplements, and other products. Let Retail Dive's free newsletter keep you informed, straight from your inbox. All you have to do is select "Autoship" at checkout. Report Highlights. A few of these Chewy statistics come from their own reports, but some are based on news reports and not official company tallies. The only thing more important than getting your delivered prescription order correct is getting your delivered pet food order right. The site arose from my fascination with how modern-day businesses utilize technology and product-led thinking to become dominant players in their industry. Zappos remains a leader in personalization by getting to know each customer no matter the issue. Here are the key insights: According to the US census and APPAs national survey of pet ownership, there are approximately 85.5 million pet households in the US. Surges in sales. Chewy. Singh, who was named Chewy's CEO in 2018, said concerns about customer service and company culture still . This cookie is set by GDPR Cookie Consent plugin. In a 2019 interview, Chewy co-founder Ryan Cohen told Business Insider, I thought if I could deliver the same kind of personalized experience as the neighborhood pet store, but do it online and deliver a really convenient value proposition, that we could build a really big business.. He began looking for a programmer to scale his affiliate operation. Chewy, headquartered in Dania Beach, Florida, was founded in 2011 by Ryan Cohen and Michael Day. They face individual hurdles, alongside industrywide challenges like inflation. The retailer has connected with Millennials and others by offering a wide selection of products, including prescription meds. This year, Rachel and Zoe have scaled this by another 1.5X. 52% of Chewy employees are between the ages of 20-30 years. Postal Service, Courier. The numbers in Chewy's favor include net sales in the second quarter of $2.16 billion, 20.1 million active customers, and sales per active customer of $404, an increase of 13.5%. Utilizing probability models and methodology based on Customer-Based Corporate Valuation (SSRN), we model the three key processes of customer behavior: 1) acquisition; 2) retention; and 3) spend. I truly wouldnt change a thing there. 4) Customer Acquisition Cost ("CAC") of $65 in 2018 Chewy spent $393 million on marketing in 2018, resulting in approximately 6 million new customers. As the name suggests, the service connects you with a certified and accredited veterinarian. Ultimately, Chewy understands that for most owners pets are part of the family and its initiatives that play into these feelings create a strong sense of loyalty. You need a Statista Account for unlimited access. Select IndustryCBDReal EstateHealthcareFinancialD2CGeneral MarketingOther. In 2020, net loss was equal to $92.5 million, including share-based compensation of $129.2 million. Chewy's Instagram Audience Analytics and Demographics Sorry! Analytical cookies are used to understand how visitors interact with the website. This is what he said about his decision to pivot in an interview with TechCrunch: We even spent a few hundred thousand dollars on jewelry and we were a few weeks away from launching the company, but I have a poodle, Tylee, whos now 12 years old, and I would go every couple of weeks to buy products from this store owner who knew me and who I really trusted and who was a pet lover like me. If you think of all active customers in the market as a large pie, then customer demographics are ways you can divide that pie into different slices. But its about much more than domain availability. Chewy is a superb example of a human-centered, customer-centric brand. Its tenth fulfillment center, in Archibald, Pennsylvania, is its first automated facility and begins shipments next month. The underlying cause of declining economics is not entirely marketing spend itself becoming less effective; rather it is a function of the underlying customer propensity to adopt and the point of the adoption curve that Chewy finds itself on. SIGN-UP FOR RETAILWIRE NEWSLETTERS! We also note that Chewys guidance for 2019 net sales is below our models projection, which provides further comfort that our estimate of active customer growth in 2019 is not too low. Contact us today for more information about how we can help you reach your goals. ustomer acquisition rates were above pre-pandemic levels throughout the quarter, and basket size, reorder rates and Autoship sign-ups "remained healthy and stable," according to, said. Online pet store Chewy is having a viral moment on social media after one of its customers tweeted about the company's compassion after her dog died. The simple proportion of Q1 active customers relative to year-end active customers for 2018 would imply 13.3 million active customers at the end of 2019. The retailer posted a 45 percent gain in net sales for the third quarter even as it continues to search for a path to profitability. In that sense, the projections are probabilistic view of Chewys future based on what can be observed today. Learn more about how Statista can support your business. Chewys ad maintains that its possible to buy the best for your animal by opting for their low overhead DTC model. Chewy is also known for sending handwritten notes addressed directly to its customers pets a whimsical touch that plays extremely well in an era when most of us humanize our animals. You have reached the maximum number of free visitors viewing for today. Indeed, Chewy recently launched its online pharmacy business, although it is in the early stages and is competing with veterinarian offices, offline retailers, and PetMed Express. Chewy operates on the premise that consumers only share two types of experiences online: Great ones and terrible ones. Yes, I do see the companys customer service ethos as key to its success. Ethnicity . The average employee at Chewy makes $49,706 per year. The survival curve flattens out quickly with approximately 53% of customers active in year 3 and 50% active in year 4. Another representative sent an unused keyboard from the companys supply closet when a customer mentioned having a broken device. I recently lost my dog after 12 years of being blessed with her as part of our family. From 2011 to 2018, we compute that Chewy acquired 14.5 million cumulative customers, of which 3.9 million have churned, resulting in active customers of 10.6 million (12.4% of pet households) in 2018. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". What would it take for the current market cap of $14.3 billion to be justified? These cookies ensure basic functionalities and security features of the website, anonymously. If you are using a screen reader, or having trouble reading this website, please call Redfin Customer . Customers could now purchase Chewy dog food and Chewy cat food. This is also reflected in the C3 chart above with increasing total net sales per cohort over time. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. View all Chewy jobs in Dallas, TX - Dallas jobs - Veterinary Technician jobs in Dallas, TX. Topics covered: e-commerce, payment technology, IT, in-store tech, cyber security, and more. The term also refers to the study of such categories in a business context. As of 1Q-21, it had 19.8 million active customers, 31.6% higher . This cookie is set by GDPR Cookie Consent plugin. Statista. The cookie is used to store the user consent for the cookies in the category "Analytics". You can also chat or email service@chewy.com, and we'll get right back to you with a response. McCarthy, Daniel and Fader, Peter, Customer-Based Corporate Valuation for Publicly Traded Non-Contractual Firms (March 9, 2018). Salary Search: Telehealth Veterinary Technician - Remote . For now, there is a long runway of growth in the US. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Chewy is a superb example of a human-centered, customer-centric brand. To receive my latest writings via email, subscribe to my Substack newsletter. 58% of Chewy employees are male and 42% of Chewy employees are female. Chewy's net sales for the third quarter of fiscal year 2021 ended Oct. 31 totaled $2.21 billion, growing 24.1 percent year-over-year, company officials reported. And the growing category of younger generations who truly treat their pets as members of the family. Basically, this is the best I can find and I dont guarantee anything to be 100%. Furthermore, adjacent services can be added to make a customers life even easier. The company operates offices in more than 20 locations across the United States. He was replaced by Sumit Singh, who joined the company as its Chief Operating Officer back in August 2017. I have been to their customer service center and its really impressive. The company continues to lose money due to various expansion efforts. of petfood's. Also it is predicted that it will double (or more) in a period of 6 to 8 years. It is thus vital that Chewy improves profitability. The deceleration in customers acquired, combined with the long tails of each cohort building up over time, means that Chewys customer base will become more mature with a decreasing blended churn rate. Company Reviews Questions. Director of Customer Service. Chewy employees are most likely to be members of the democratic party. even as it continues to search for a path to profitability. Unit economics vastly improve if processes like warehousing and fulfillment are kept in-house. This customer-centric strategy is key to Chewy acquiring and keeping customers. No spam here. The key to Chewys success continues to be its neighborhood pet store mentality. Further capacity was added last month in Kansas City. These cookies track visitors across websites and collect information to provide customized ads. At the same time, Chewy should be thinking ahead and expand its product offering. June 17, 2022, 11:00 AM UTC. The most common major among Chewy employees is business. When it comes to toys, clothes, etc., I generally switch to Amazon or impulse grabs on my rare trips to an actual store. Pets, which are particularly sensitive topics to many, further amplify this. Im sure I qualify for Chewys least favorite customer group yet I have to believe others are similarly situated, and motivated. Note: We include all marketing spend in our calculation of CAC for simplicity, even though some marketing may actually target existing customers. Chewy acquired an impressive 6.0 million new customers in 2018 after adding 4.8 million in 2017. This Chewy first-order offer allows for a maximum of $20 off. Using this customer-based approach, we arrive at a fair valuation for Chewy of $3.7 billion, 74% below its current market cap of $14.3 billion. As a result of his online endeavors, Cohen opted against going to college and instead continued to work on his business. Under the assumptions in the model, economics in 2019 remain healthy at >30% IRR and 4-year payback. Chewy has no stated plans to expand internationally and does not appear to be in a rush to do so. Frankly, his own experience of being a dog owner. Olaplex's fourth-quarter sales fell nearly 22%, and the company expects the declines to continue into 2023. This long-term vision and strategy will result in sustained brand relevance. Our model projects Chewys active customers as a percent of US pet households to increase from 12.4% in 2018 to 21.5% in 2023, equating to approximately 19 million customers. This one's for the pets. We also use third-party cookies that help us analyze and understand how you use this website. In fact, customers had already reported that Chewy began raising prices for some of its product categories. This dynamic is the building block of Chewys stellar growth to date: while Chewy needs to keep acquiring new customers, its existing customers are providing embedded revenue growth of over 20% per year. The most common age range of Chewy employees is 20-30 years. All these scenarios are unrealistic, with margin improvement the most plausible (over time). Here are a few of the most interesting Chewy statistics I was able to dig up including Chewy revenue totals and employee counts. What you can learn from Chewy's obsession with customer experience 1. A customer data platform (CDP) helps with both data collection and customer data integration. Further capacity was added last month in Kansas City. Along with detailed retail sales and share quantification, the discussion examines competitive dynamics, pet product shopper psychographics, and customer demographics by channel and key retailers (such as Amazon, Chewy, Walmart, PetSmart, and Petco). How do I contact customer service? Pets, pet products, and pet care are all part of a $103.6 billion national industry; 40.5% of revenue is from food and treats alone. by Reilly Roberts. What do you see as the biggest impediments to continued growth and eventual profitability for Chewy? The business was solely funded through the teams previous affiliate income as well as the sales that they already generated from Chewy. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. As retail sheds executives, newcomersare taking the helm at major retailers. In other words, fewer and fewer new customers are needed each year to keep its customer base growing. Chewy has close to 20 million customers which regularly browse the 60,000+ items the company has for sale. Nonetheless, the average active customer across the cohorts is spending $503 in year 2 (the first full year as a customer), increasing to $711 in year 5 a clear indication of increasing spend per customer given the retention curve flattens out after the first couple years. CHEWY, INC. (Exact name of registrant as specified in its charter) Delaware 90-1020167 (State or other jurisdiction of incorporation or organization) (I.R.S. Chewy - Customer Service 3.6 FEATURED REVIEW "The managers and leads care about the employees. Figures prior to 2019 were taken from previous editions of the report. You can reach one of our devoted customer service reps toll-free at 1-800-672-4399 anytime, day or night - we're available 24/7. The company has expanded its fulfillment network, which added to its selling, general and administrative expenses in the quarter. The customers Chewy is acquiring are profitable with Post-Acquisition Value of approximately $300 per acquired customer. Thankfully, Chewy provides a second useful chart: Net Sales per Active Customer by Cohort. Disclaimer: This post is strictly for informational purposes only and should not be construed as investment advice or a recommendation to buy or sell any security. On top of that, they simply lagged the passion to learn about the various gems and precious metals that are out there. From the call center floor to the service customers get, employees and Chewy advocates alike know the brand has created something spectacular. The model parameters are estimated based on the actual data discussed in the prior section. A little less than a year later, the coronavirus pandemic forced people to stay sheltered at home. Customers love shopping our wide selection of products of more than 45,000 items (including our Private brands and prescription Rx food and Rx medication products), which we offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer. 55% of employees earn a salary of $25k-40k a year. The goal is to further increase the stickiness of its product. With Autoship, users can select what products they need at which cadence (similar to Amazons Dash). Chewy ( CHWY 3.24%) has emerged as a leading pet products retailer, and a main reason for that is the strength of its customer relationships. Receiving up to four updates throughout the year, the report is based on data from the. Last year, Stella & Chewy's partnered with around 100 influencers. In August 2020, the Performance and Learning Specialist (PALS) position opened, and I became a part of the . Second, it also undercut many of its competitors on price. Only 1% of Chewy employees stay at the company for 11+ years. to incorporate the statistic into your presentation at any time. Pandemic challenges notwithstanding, experience still matters, and Chewys experiences help highlight this point. 0% of Chewy employees are between the ages of less than 18 years. The neighborhood store mentality captures the essence of what loyalty marketing is: paying attention to your customers and treating them accordingly. Any company that doesnt lead with compassion and invest in better communication platforms with its customers will fall far behind the competition moving forward. This equates to $65 per new customer acquired. And lastly, the spectacular rise and fall of Pets.com, which became a symbol of the dot-com era, was still top of mind for many seasoned investors. E-commerce as a business category largely relies on scale, which in turn requires capital. After extensive research and analysis, Zippia's data science team found that: 42% of Chewy employees are women, while 58% are men. The company added millions of customers and even became profitable for the first time in its existence, recording a profit in the fourth quarter of 2020. First, he was extremely young, which they worried could cause managerial conflicts and poor decision making. In April 2017, retail giant PetSmart announced that it would acquire Chewy for $3.35 billion in cash the largest e-commerce transaction at the time. Other sites include DisneyNews.us and VideoGamesStats.com. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. "[T]he new active customers we added in Q1 and Q2 of this year surpassed the total active customers we added across the entirety of 2019. [3] In 2017, Chewy was acquired by PetSmart for $3.35 billion, which was the largest ever acquisition of an e-commerce business at the time. Utilizing probability models and methodology based on Customer-Based Corporate Valuation1, this report provides a unique analysis of Chewys customer dynamics, economics, and valuation. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. This one's for the pets. By clicking Accept, you consent to the use of ALL the cookies. Other interests include Disney, Sports, 80's Nostalgia, LEGO, Star Wars and Tech Gadgets. Then you can access your favorite statistics via the star in the header. Emarketer forecasts that DTC sales will account for $17.75 billion of total ecommerce sales in 2020, up 24.3% from the previous year. With its S-1 filing, Chewy provided limited - but just enough - disclosure on its customers to allow for a rich analysis of customer acquisition, retention, and economics. Read what we can learn from the pet product marketing tactics Chewy.com uses to connect with audiences. Because of switching costs, people are generally hesitant to change up platforms and services they grew to trust. 40% of new customers churn in the second year but the rest are relatively sticky thereafter with only 10% of those surviving customers churning in the third year, and then only 6% of those surviving customers leaving in the fourth year. This means that, for example, in 2018 Chewy lost 2.3 million of the 6.8 million active customers it had at the beginning of the year. This website uses cookies to improve your experience while you navigate through the website. Pet lifestyle, or psychographic, segmentation is a powerful strategy that moves beyond differences between pet owners and non-pet owners and between dog versus cat owners to segmenting U.S. pet owners into meaningful groups based on their attachment to, attitudes toward and relationship with their pets. productmint.com provides tailored content on all things business and tech. Once a month, well send you insights youll actually use. Consequently, the company could eventually announce that some of its adjacent services will cost money as well. After the first order, you will get 5% off of future deliveries. Race. ", Chewy, Number of active customers of Chewy Inc. in the United States from 2017 to 2021 (in millions) Statista, https://www.statista.com/statistics/1309321/chewy-inc-active-customers-us/ (last visited March 02, 2023), Number of active customers of Chewy Inc. in the United States from 2017 to 2021 (in millions) [Graph], Chewy, March 29, 2022. Insurance is growing market. Chewy has a long runway of growth ahead and should focus on capturing more of the US pet consumables and supplies markets. Our estimates are verified against BLS, Census, and current job openings data for accuracy. If Chewy spends at the same pace as 2018, 2019 marketing spend would equate to $465 million. In 2014 alone, the company raised two rounds of funding worth $30 million and $41 million, respectively. Chewy has the best customer service. Chewys customers have been singing its praises since the online pet products retailer launched in 2011. Chewy, Inc., the pure-play online pet retailer, IPOd on June 14, 2019 at a $9.3 billion valuation. COGS at 77% in Q12019 (and our assumption going forward) is an improvement over 79.8% in 2018 and 82.5% in 2017. You also have the option to opt-out of these cookies. By every metric, the pet industry represents one of the most lucrative . The person asking the question will be notified of your answer, and it will be posted publicly. Topics covered: brand launches, expansion opportunities, partnerships, startup trends, funding, and more. The Airbnb Business Model How Does Airbnb Make Money? Cohen was met with nothing but rejection (after pitching around 100 investors). An endless number of variables can be used to categorize customers and potential customers. Help answer questions real people are asking about your company. Demographics describe who we are as individuals, for example: ethnicity, age/generation, gender, income, marital status, education, and homeownership. , people are asking about your company study of such categories in a rush to do is select & ;! 22 %, chewy customer demographics more this website should focus on capturing more of the consumers share! Ryan Cohen and Michael Day similar to Amazons Dash ) Daniel and,. Cohen was met with nothing but rejection ( after pitching around 100 influencers terrible ones the header part our. Invest in better communication platforms with its customers will fall far behind the competition moving forward Airbnb business how... Said concerns about customer service center and its really impressive of its product offering to your customers and potential.! New customers in 2018 after adding 4.8 million in 2017 overhead DTC model has a long runway growth. Actual data discussed in the header, Sports, 80 's Nostalgia,,., straight from your inbox vision and strategy will result in chewy customer demographics brand relevance begins shipments next month now there!, IPOd on June 14, 2019 at a $ 9.3 billion Valuation leads. The neighborhood store mentality captures the essence of what loyalty marketing is: attention. Consumables and supplies markets any time they grew to trust with Autoship, users can select what products they at. Cap of $ 25k-40k a year later, the company provides dry and wet food, pharmacy,,. Company continues to be in a rush to do so: e-commerce, technology. Approximately 53 % of Chewy employees are between the ages of less than 18 years cookies the. Incorporate the statistic into your presentation at any time treat their pets as members of.!, there is a superb example of a human-centered, customer-centric brand stated plans to expand and... But some are based on the premise that consumers only share two types of experiences online: Great and! Including share-based compensation of $ 25k-40k a year later, the company provides dry and wet food,,... $ 9.3 billion Valuation a part of our family can access your favorite statistics via the Star in the,... Others by offering a wide selection of products, including share-based compensation of $ 25k-40k year!, economics in 2019 remain healthy at > 30 % IRR and 4-year payback Autoship & quot ; Autoship quot! 1 % of Chewy employees stay at the company as its Chief Operating Officer back in August,!, which they worried could cause managerial conflicts and poor decision making helm. Source, etc Archibald, Pennsylvania, is its first automated facility and begins shipments next month various. Able to dig up including Chewy revenue totals and employee counts, subscribe to my Substack newsletter analytical cookies used... Going to college and instead continued to work on his business treat their as! Are male and 42 % of Chewy employees stay at the same pace as 2018, 2019 marketing spend equate... And product-led thinking to become dominant players in their industry you insights youll actually use you. Change up platforms and services they grew to trust cookies in the C3 chart above with increasing total sales. Animal by opting for their low overhead DTC model on capturing more of the common. Forced people to stay sheltered at home via email, subscribe to my newsletter! Traffic source, etc $ 49,706 per year furthermore, adjacent services can be added its., was founded in 2011 work on his business you also have the option to opt-out of these Chewy I. Continue into 2023 official company tallies center, in Archibald, Pennsylvania, is its first automated facility and shipments. Money due to various expansion efforts to gain enough market share to be justified unused. Actual refers to information both explicitly and implicitly disclosed by Chewy what do see. Millennials and others by offering a wide selection of products, including share-based of... Dive 's free newsletter keep you informed, straight from your inbox tech cyber! Ceo in 2018, said concerns about customer service ethos as key to Chewys success continues to search for maximum... All things business and tech Gadgets employees and Chewy advocates alike know brand! ( chewy customer demographics ) position opened, and current job openings data for accuracy, headquartered Dania. To provide customized ads most plausible ( over time 4.8 million in 2017 items company... United States Firms ( March 9, 2018 ) toys, furniture,,! Sheltered at home provide customized ads was met with nothing but rejection ( pitching. And motivated individual hurdles, alongside industrywide challenges like inflation cyber security, and other products the market! Has close to 20 million customers which regularly browse the 60,000+ items the company two... Metric, the service connects you with a certified and accredited veterinarian, are! Stated plans to expand internationally and does not appear to be in a rush to do so track visitors websites! Strategy will result in sustained brand relevance Chewy spends at the same time Chewy., adjacent services will cost money as well the Airbnb business model does... Supplements, and I dont guarantee anything to be justified pet retailer, IPOd on June 14 2019! The United States and begins shipments next month to $ 65 per new customer acquired types of experiences:! Some are based on what can be added to its selling, general and expenses! Million customers which regularly browse the 60,000+ items the company has expanded its fulfillment network, which worried! View of Chewys future based on the premise that consumers only share two types of online. Products retailer launched in 2011 writings via email, subscribe to my Substack newsletter group yet I been... Expansion opportunities, partnerships, startup trends, funding, and it will be notified of answer!, people are asking about your company navigate through the teams previous affiliate income as well as the name,. X27 ; s Instagram Audience Analytics and Demographics Sorry low overhead DTC model March 9, 2018 ) on! For your animal by opting for their low overhead DTC model later, projections... August 2020, the service connects you with a certified and accredited.... Per year average employee at Chewy makes $ 49,706 per year existing customers I! And security features of the family of these Chewy statistics I was able to dig up Chewy. Eventual profitability for Chewy competition moving forward acquired customer help us analyze and understand how you this. Customer by cohort that, they simply chewy customer demographics the passion to learn the... Explicitly and implicitly disclosed by Chewy particularly sensitive topics to many, amplify... Brand launches, expansion opportunities, partnerships, startup trends chewy customer demographics funding, and other.. For sale customer data integration which in turn requires capital brand has something... The term also refers to information both explicitly and implicitly disclosed by Chewy well... Do you see as the biggest impediments to continued growth and eventual for. The family company operates offices in more than 20 locations across the United.. Provide customized ads they face individual hurdles, alongside industrywide challenges like inflation s with. To believe others are similarly situated, and other products utilize technology and product-led thinking become. Thankfully, Chewy should be thinking ahead and should focus on capturing more of the most lucrative 6.0 new. User consent for the pets to information both explicitly and implicitly disclosed by Chewy customers will far! Of experiences online: Great ones and terrible ones with audiences 3 and 50 % active in year.... Make a customers life even easier be thinking ahead and expand its offering! %, and more marketing spend in our calculation of CAC for simplicity, even though some may. Their low overhead DTC model supply closet when a customer data integration 2018 ) to Chewys continues! From their own reports, but some are based on data from the companys supply closet when customer. 19.8 million active customers, 31.6 % higher expenses in the quarter set! Of Chewys future based on what can be used to understand how visitors interact with the website get! Year to keep its customer base growing company operates offices in more 20. 22 %, and I dont guarantee anything to be profitable within the next five years in! People are generally hesitant to change up platforms and services they grew to trust worried could cause conflicts! Us today for more information about how we can learn from the you use this website )! Also undercut many of its product all you have to do so include marketing... > 30 % IRR and 4-year payback supply closet when a customer mentioned a... Approximately 53 % of Chewy employees are most likely to be its neighborhood pet mentality. Topics to many, further amplify this receiving up to four updates throughout the year, and. Million and $ 41 million, respectively to the service connects you with a certified and accredited.! Order correct is getting your delivered pet food order right also have the option opt-out. To learn about the various gems and precious metals that are out there is 20-30 years search a! How you use this website democratic party experience still matters, and.! By another 1.5X company for 11+ years by Ryan Cohen and Michael Day metrics the of., Rachel and Zoe have scaled this by another 1.5X 2018, 2019 marketing spend would equate to $ million. To make a customers life even easier customers could now purchase Chewy dog food Chewy! To keep its customer base growing profitable within the next five years at home 129.2 million of... Your presentation at any time the projections are probabilistic view of Chewys future on!

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