Yes, passengers aged under 5. And then to top it all off, they take another $100 per person off the money they give you back because you canceled. Small Luxury Ship. .temp-policy ul {margin: 15px 0 15px 0 !important; padding-left: 40px}.temp-policy li, .temp-policy li * {line-height: 20px !important; margin: 0 0 15px 0}.temp-policy p {padding:0 !important; margin: 0 0 15px 0 !important}. Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. Masks and Physical Distancing Requirements: Recommended but not required as of September 9. Who Needs to Be Vaccinated: All guests aged 18 years and over need to be fully vaccinated with an approved COVID-19 vaccine a minimum of 14 days prior to travel. Beginning September 5, 2022, tests are not required for fully vaccinated passengers on sailings of 9 days or less. The final dose must be completed at least 14 days before sailing. Your passports expiration date must be at least six months after your return from your trip; if it is not, you should renew your passport. No, though facial recognition and temperature checks will be performed prior to board. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? I would just reiterate here that we feel we did not do anything wrong and have waited over three years to experience another Viking trip. Are Any Unvaccinated Passengers Able to Sail? For the most up-to-date policies, always double-check with your cruise line of choice, as protocols change rapidly. Masks and Physical Distancing Requirements: Masks are optional but recommended. I had to cancel due to ill health and provided over five months notice. Acceptable Vaccines: Celebrity accepts passengers fully vaccinated if they have proof from CDC-recognized companies: Pfizer, Moderna, Johnson & Johnson, AstraZeneca, Sinovac and Sinopharm. Children 12 and under are not required to be vaccinated. but decided to book for April 2022. 0000003806 00000 n Masks and Physical Distancing Requirements: Masks may be required in public areas on the ship when physical distancing is not possible. No, except in ports where pre-testing is required. Is A Pierside, Pre-Embarkation COVID-19 Test Required? What Vaccines Are Acceptable: Royal accepts a mixed vaccination series consisting of doses from different manufacturers, as long as it meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. You also grant to VRC, the Carrier and their affiliates the unlimited right and permission to use, store, reproduce, distribute, modify, perform, display, create derivative works from and otherwise exploit your image, name, picture, likeness, voice and biographical information and any statements made by or concerning you as provided by you to Viking in connection with your submission of your photo (Your Personal Information) or any material based thereon or derived therefrom, or to refrain from so doing, in any manner or media whatsoever (whether now known or hereafter devised), anywhere in the world, by any persons or entities deemed appropriate by them, for use on any of their websites, or in any promotional materials distributed by them, or in connection with any cruise or travel Services. Yes. 0000003945 00000 n Enjoy the convenience of paying for your trip by echeck (also known as EFT or electronic funds transfer). Link to Viking River Cruises cancellation policies: Is A Pierside, Pre-Embarkation COVID-19 Test Required? IF WE CHANGE YOUR TRAVEL ARRANGEMENTS BEFORE DEPARTURE B1.1 We hope and expect to be able to provide you with all the services we have confirmed to you in our Confirmation Invoice and/or ATOL Certificate. From July 25, Azamara is removing its pre-travel testing requirements, excluding ports where it is still required in accordance with country regulations. Unvaccinated U.S. residents are permitted to sail on U.S. departures to the Caribbean and Bahamas only, in conjunction with a negative COVID-19 test (NAAT or Antigen). Only passengers aged 5-17 years who are not fully vaccinated will need to take a COVID 19 lateral flow/antigen test in the three days before, or on the day of departure. This will enable travel to Vietnam, to Cambodia and back to Vietnam during the course of the itinerary. Viking never clearly advised that by rebooking the cruise we would lose the cancellation right. Proof of immunity through recent infection, which demonstrates full recovery, is also accepted. So glad I was talked into that scam. You assume the full risk of use and of any prohibitions imposed by the Carrier or third-party vendors. The insurance will give you vouchers toward, guess what, another Viking cruise. Air Are there luggage restrictions during the trip? This review was chosen algorithmically as the most valued customer feedback. 0000002126 00000 n As of September 5, pre-cruise testing is only required on sailings 10 nights and longer for fully vaccinated passengers. This can include while in the ships corridors, disembarking for excursions, and while participating in certain excursions. CHANGES AND CANCELLATION BY US B1. Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. Is A Pre-Arrival COVID-19 Test Required? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We have all email correspondence, booking information and bank/credit card transactions available at your request. Space is limited, and items are subject to removal should another guest select the reservation. The complaint has been investigated and resolved to the customers satisfaction. No. 19952023, The Independent Traveler, Inc. Will I Have to 'Social Distance' on My Next Cruise? Note: Visa requirements subject to change at any time without notice. Do you have a Viking Oceans Future Cruise Credit? 0000012762 00000 n Sailings 16 days and longer will still require passengers to provide proof of a negative COVID-19 test. All vessels and motorcoaches are equipped to European standards. Plan Payments are for the full Travel Protection Plan, which is made up of the Part A Non-Insurance Cancel For Any Reason Waiver, Part B Insurance Benefits, and Non-Insurance Services. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Most transportation services, including the vessels and motorcoaches, are not equipped with elevators or wheelchair ramps. Wheeled carrier for locomotion and mobility throughout the ship and ashore, or appropriate wheelchair connection to hold the cylinder. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Kids aged 2 to 4 who aren't eligible to be vaccinated are required to undergo an Antigen at the terminal. Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Yes, as of September 2022. Step By Step: How to Submit Comments on Cruise to the CDC, Photos From MSC Cruises' Return to Sailing in the Mediterranean. From April 1, 2022, this includes a booster shot at least 14 days prior to departure. The company left an official comment on this complaint. Our hope is that your organization can help us out or at least suggest any alternatives. 0000000016 00000 n Viking Cruises' Risk-Free Guarantee Policy 221101 Booking Conditions (UK) Page 3 of 19 B. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. 0000035028 00000 n Masks and Physical Distancing Requirements: Masks are optional for fully vaccinated passengers and recommended but not required for unvaccinated children. Beginning September 3, 2022, with proof of negative COVID-19 test. : Yes, including booster dose. 0000004722 00000 n 105 49 Masks and Physical Distancing Requirements: Masks are no longer required to wear masks onboard. 0000006747 00000 n Who Needs to Be Vaccinated: Virgin Voyages no longer require passengers to be vaccinated. As of December 1, unvaccinated passengers are able to sail on European and Caribbean sailings. Yes -- see above. 0000003392 00000 n The 2 doses must be administered at least 28 days apart. This will surely increase the credibility of your complaint. Who Needs to Be Vaccinated: From October 14, 2022, passengers are not required to show proof of vaccination status. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. Is A Pre-Arrival COVID-19 Test Required? 0000013825 00000 n Masks and Physical Distancing Requirements: Grand Circle recommends wearing a face mask. Non-U.S. Possibly, depending on the rules set forth for air travel of the country of departure. Test certificate are no longer required, but passengers must be able to provide photo evidence of a negative test if asked. Who Needs to Be Vaccinated: All passengers, with no exceptions, need to be fully vaccinated against COVID-19. This allowed Viking to retain the majority of our payment since December 2019. That which would have been kept by Viking as your cancellation penalty will be issued as a voucher; the balance will be refunded in cash -- credit card charges back to your credit card, e-check payments back to your bank. And do it all while enjoying this incredible limited-time offer on select 2022 - 2024 sailings with up to free air. I called today to do that, expecting all the money I had paid toward the trip along with the original amount of the voucher, $19, 393.50, not the 125% ($24, 241.88) of it back. Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. Can Families With Young Children Cruise in Summer 2021? 0000005728 00000 n ($1,300 - $10,399 for sgl occ) Bike into a fairy-tale scene in Germany's Black Forest. Have Cruises Been Treated Unfairly During the Pandemic? Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. Risk-Free Guarantee: How it Works The line is dropping vaccine requirements in 2023. To Vietnam, to Cambodia and back to Vietnam, to Cambodia and back to Vietnam during the of! 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