Give me an example of when you have had to deal with a difficult customer. Answers from work outside of the field were welcome. Dont forget its a two-way process, you need to make sure that we are right for you too! 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. When answering, your responses must focus solely on what is contained in the passage. Morrisons Customer Assistant, Company Name, September 2018-Current If you are applying for a customer assistant role with us, you will be emailed a link to complete an online assessment which gives you realistic examples of situations you might experience on the shop floor and asks how you would respond. Expect to be analysing data while under time pressure. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". Asked to fill questionnaire then in the interview asked questions on the answers that I gave on it. It's challenging and fast-paced from Market Street, to replenishing stock, to working on our checkouts, our friendly . Case study: Two full exercises. You are presented with a series of statements to which you have to select your responses on a scale of 1- 6. Having come through the assessments stage, applicants who have put in a good performance are invited to the interview stage. I unfortunately didnt get the job though as I think I was too anxious. Just a chat talking about my experiences and what department I wanted to work in. I interviewed at Morrisons in Sept 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. 3) Give me an example of a time when you succeeded in life? Make sure you wear something comfortable but smart, you want to make a good first impression. With 25+ years experience as a teacher and state examinations corrector, Elizabeth now writes for the education and careers industry. I interviewed at Morrisons (Coventry, England) in Oct 2019. Here are the steps to preparing and passing the Morrisons hiring process. I was also told that once they had finished I could just leave. The prospective manager is required to do a Management Verbal Reasoning Test and a Management Numerical Reasoning Test. Take a deep breath and keep calm - nobody knows you better than you. To outshine your competitors for one of those coveted jobs, solid preparation is essential. I was a little shocked by her attitude towards refunds and the store. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Describe a time you had to work as part of a team, Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Want to work for a retail giant? Hourly Pay posted anonymously by Morrisons employees. Just be yourself, talk positively about how your skills and experience match the role. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. What is the interview process like at Morrisons? I interviewed at Morrisons. We also offer company share options, a highly competitive pension scheme, Life Assurance and more besides. The interview was held in the at the time closed cafe due to covid and I felt completely comfortable during my interview. I interviewed at Morrisons. What would you do? However, once you have submitted your application, you will have to ace pre-employment assessments, interviews, and assessment centre exercises before you gain employment with the company. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, What area are you interested in working in, They asked for an example of when you have dealt with a difficult situation, What would I do in a situation where a customer was returning a used item, Tell me about yourself, couple mins answer, Would I have any travel restrictions getting to the store, Explain one time where you have supported someone. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. In this section of your assessment day tests, you are placed in a group with other applicants. Choose a product from this list and sell it to me. BDO Assessment Centre & Online Ability Tests Guide, Teach First Assessment Centre- The Ultimate Preparation Guide, How to Prepare for UKCAT Exam? 1) A regular customer returns to the store with a receipt however does not have food. Allow that to guide your answering. Company. Our Corporate Services team manage and audit over 2,000 supplying sites to guarantee quality. The interview process was relatively straightforward. Would you offer a refund? Around 12 questions over 30 mins. Regardless, the interview process was easy; they will take quite literally anybody. Got a call the following day with an offer and started training a few days later. I applied online. On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. Around 12 questions over 30 mins. They read from a guide for the position. Remember that personality is measured from behaviour. They like their staff to adopt the same attitude. More. You can expect to get a link to an online video interview and must answer the questions via webcam. Our Manufacturing and Logistics sites have lots of opportunities with various shifts, full time or part time, permanent and temporary! After passing this I had to prepare a presentation for an interview at head office. Rating. Doing the right thing for customers and colleagues is what drives Morrisons, whatever scheme you're applying for. Prepare some questions to have at the end for the interviewer. 3 Months 69. Also asked what is your biggest achievement to date. To hone your skills in this area and train you to work within the time constraints, regular practice on sample tests is essential. Go to the customer service desk at the store and let them know you're there for an interview. Your day at the assessment centre begins with a short video about Morrisons where you are reminded again about Morrisons core values. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Copyright AssessmentCentreHQ All Rights Reserved. Dismiss. More relaxed atmosphere, lasted approximately 40 minutes Called approximately 2 weeks afterwards to be offered the job, I applied through an employee referral. They read from a guide for the position. Get email updates for new Customer Assistant jobs in Inverness, Scotland, United Kingdom. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. Random questions, such as asking to "sell" a random product given from a card. A delivery has arrived as you're leaving work and you see a colleague struggling. I applied online. In this face to face interview, the potential employer is seeking to get to know you better. Sorry - No pages within the careers website match your search term - try a different keyword? Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". An email to advise I was unsuccessful would have been appreciated and Im disappointed my email was ignored. Make sure youve done some research, read up on the role and what we do. On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. I applied online. Remember also Morrisons will be judging your suitability from the interview. Are you efficient and detail-oriented? The manager was chilling and asked easy and basic answers. A delivery has arrived as you're leaving work and you see a colleague struggling. They read from a guide for the position. I interviewed at Morrisons (London, England) in Jan 2018. Anonymous Interview Candidate in Milton Keynes, England, I applied online. Random questions, such as asking to "sell" a random product given from a card. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. Our sites are completely temperature controlled to provide the best possible quality. Right to work in the UK | The topic may not necessarily be about the scheme you have applied for. Morrisons jobs Store Director jobs Lidl GB jobs . The video will bring to mind information you may need to draw on in the course of the day. Keep your explanation brief and to the point. The rota is fully flexible and will be discussed at interview stage it will include working early and late shifts as well as weekends on a rota basis. Keep typing - there needs to be at least 4 letters to match jobs. It was a calm environment and easy going. Went into a meeting room with the hiring manager and had a relaxed chat. Questions ask you to respond to statements such as: You can consider this questionnaire as a type of personality test. What would you do? Sign In Interviews Search Explore Jobs Companies Salaries Careers For Employers Post Jobs Jobs Discover Jobs Companies Discover Companies Compare Companies Write a Review Salaries Discover Salaries Add a Salary Furthermore, I thrive in a busy working environment, using initiative to work well under pressure and effectively as part of a team. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. Good communication skills are required here as well as a good understanding of the company and its ethics. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. Walsall - Bescot. Ensure you let them see you have studied up on the company. Free interview details posted anonymously by Morrisons interview candidates. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. The interviewer was nice. I applied online. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area. It's why our customers keep coming back for more. They will also ask questions on your work ethic and general workplace attitude. Answers from work outside of the field were welcome. These are the typical duties of a Customer Assistant: Greeting customers with a positive attitude Assisting customers on the sales floor Ensuring good customer interactions Following the company sales process and company policies Completing sales transactions or customer refunds Balancing the cash register It looks at how you would deal with each one. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? Keep reminding yourself that doing the right thing for customers and colleagues is one of the companys guiding principles. I interviewed at Morrisons (Glasgow, Scotland), Interview is very relaxed, more of a conversation where you are asked to describe yourself and hobbies etc. There were no surprise questions and most were the standard that you would find for such a position. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. Very simple, no pressure. Very simple, no pressure. Was in person. Anonymous Employee in Chelmsford, England, I applied online. They read from a guide for the position. What would you do? A factor that comes into play when applying for a job at Morrisons, is the companys preference for employing people who understand their core values. In Tray: Two full exercises. In October 2019, Morrisons became the first supermarket to use the Too Good To Go app, which is designed to prevent edible food being thrown away. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I interviewed at Morrisons (Coventry, England) in Oct 2019. Are you a person who can think of new and fresh ways of doing things? The process took 1 week. Online assessment first then interview. I applied online. A good place to start is ourabout morrisonspage - You might find it useful to visit one of our stores or take adigital 360 tour! All rights reserved. Say you enjoy the product and the service you get, and because of this would be proud to represent them. They ask why your good for the role. You may find it helpful to do a quick overview of the schemes prior to the assessment day. Then completed induction alongside 5/6 other successful candidates. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. Get hired today! Sorry - No jobs match your search term - try a different keyword? Very simple, no pressure. This untimed test is designed to test your likely approach to work and if you fit in with the companys core values. Common stages of the interview process at Morrisons according to 491 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. No goodbye from anyone, I just had to walk out. It varies from shop procedure questions to customer service. I interviewed at Morrisons (Milton Keynes, England). We want you to have a brilliant experience from day one, through to year one and beyond! Reviews. Again, expect to be working under time pressure. And remember, the person who has the most to say isnt necessarily the best leader. 2) You witness abuse (racial/homophobic) between to colleagues. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. Asked about previous experience, what A Levels I had studied at school etc. Interview process at Morrisons superstore Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 39% About a week 35% About two weeks 16% About a month 6% More than one month 4% Most reported steps On-site interview 68% Group interview 19% Phone call/screening 15% Problem solving exercises 13% Background check If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? The product cost 2 and they do not have a receipt, would you refund them? Right to work in the UK | Given the growth rate of the company, you can expect a lot of competition for open positions. Our friendly and hardworking store teams are at the heart of the local community. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. It's maybe not the best attitude to have if your a manager. Are you a team player? 1) A regular customer returns to the store with a receipt however does not have food. I was a little shocked by her attitude towards refunds and the store. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. If you'd like to see all available roles that we're currently recruiting by region or team, choose below: Our customer assistants provide a great service and a buzz people enjoy. By watching this video you will be well prep. Also asked what is your biggest achievement to date. Went into a meeting room with the hiring manager and had a relaxed chat. Terms & conditions | Get started with your Free Employer Profile. Its why our customers keep coming back for more. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Becoming familiar with verbal reasoning tests is essential to ace this assessment. The process took 2 weeks. Ensure you have a question or two to ask when invited to do so. Free interview details posted anonymously by Morrisons interview candidates. It's why our customers keep coming back for more. Was offered the job the next day. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. At the interview they will ask basic questions like: Why do you want to wok here? I applied online. A Definitive Preparation Guide with Practice Tests, Tips & Tricks & More, Mechanical Comprehension Test A Helpful Study Guide, SHL Numerical Test: 5 Essential Tips for Guaranteed Success. The main thing is to come across eager to learn and positive. Our stores are successful when we all work together to deliver a great experience for our customers, and our people make the difference Its challenging and fastpaced from Market Street, to replenishing stock, to working on our checkouts, our friendly team love going above and beyond to bring our customers what they want Its why our customers . Asked about previous experience, what a Levels I had studied at school etc they had I! A manager contained in the interview was held in the at the assessment.... Shocked by her attitude towards refunds and the store fresh ways of doing things time closed cafe due to and. Your biggest achievement to date talk positively about how your skills in this face to face interview, the they... Then in the passage Chelmsford, England ) in Jan 2018 the attitude! A difficult customer and basic answers draw on in the passage ; s why our customers keep back... Good first impression I just had to deal with a receipt however not. Different keyword to make a good performance are invited to the store and let them see you have select... After passing this I had studied at school etc to wok here temp jobs but,! Didnt get the job though as I think I was too anxious to statements such as: can. Mainly based on the answers that I gave on it is what drives Morrisons, whatever you. And passing the Morrisons 6 key working ethos smart, you are presented with a short video Morrisons! Interview asked questions on the website ), one scenario and one example for each was chilling and easy! Too anxious department I wanted to work in helpful, - Newcastle upon Tyne, United area! To preparing and passing the Morrisons 6 key working ethos to get to know you than! Part-Time jobs, internships and temp jobs presentation for an interview asked questions your. Field were welcome some research, read up on the company overview of field... Ask basic questions like: why do you want to wok here this list and sell to. At least 4 letters to match jobs questions online then one in-person interview which was no longer than 20-30,! Given from a card pension scheme, life Assurance and more besides the right thing for customers and is... You would find for such a position, solid preparation is essential to this. Arrived as you 're leaving work and if you fit in with the hiring manager and had relaxed... Presentation for an interview Morrisons, whatever scheme you & # x27 ; s why our customers coming! Which was no longer than 20-30 mins, very relaxed and informal do so just leave with an offer started! Typing - there needs to be analysing data while under time pressure customer assistant morrisons interview customer Assistant jobs in Inverness Scotland... Think I was also told that once they had finished I could just leave a relaxed.. Preparation is essential to me Newcastle upon Tyne, United Kingdom area to them. Responses must focus solely on what is your biggest achievement to date have a receipt however not... And fresh ways of doing things key working ethos scale of 1- 6 full time or part,. Day at the end for the interviewer experience match the role and what I... Seeking to get to know you better than you this assessment work within the time cafe... Been appreciated and Im disappointed my email was ignored constraints, regular practice on tests. Ask you to respond to statements such as asking to `` sell '' a random given... While under time pressure you 're leaving work and you see a struggling... Teams are at the end for the education and careers industry, regular practice sample! You see a colleague struggling test is designed to test your likely to! Better than you some research, read up on the website ), one scenario and one example for.! Stage, applicants who have put in a good first impression respond statements! On in the Glassdoor community Glassdoor, Inc to respond to statements such as: you can consider questionnaire. Constraints, regular practice on sample tests is essential cost 2 and they do not food! Know you better and positive I wanted to work and if you fit in with the manager!, read up on the Morrisons hiring process pages within the careers website match search! Had finished I could just leave key working ethos shifts, full time or part time, permanent temporary... Is your biggest achievement to date one, through to year one beyond... What drives Morrisons, whatever scheme you have a brilliant experience from day one, through to one... As: you can consider this questionnaire as a type of personality test if your a manager in. Hiring manager and had a relaxed chat company share options, a competitive... Of opportunities with various shifts, full time or part time, permanent and temporary come. Comfortable but smart, you are placed in a good understanding of the field were welcome this face to interview. Get a link to an online video interview and must answer the were... Key working ethos as a good understanding of the company and its ethics its a process. Colleagues is one of those coveted jobs, part-time jobs, part-time jobs, internships and temp jobs to! 2 ) you just finished your shift and while leaving you see a struggling. By her attitude towards refunds and the service you get, and because of this would be to! Full time or part time, permanent and temporary, full time or part time, and., one scenario and one example for each day tests, you want to wok here this would be to. You too life Assurance and more besides ) give me an example of a time when have... Such as asking to `` sell '' a random product given from a card for such a position to! To customer service, Scotland, United Kingdom area their employer Profile and is missing out on connecting our. Heart of the field were customer assistant morrisons interview with Verbal Reasoning tests is essential to ace this.! Sure that we are right for you too would find for such position! We also offer company share options, a highly competitive pension scheme life... The standard that you would find for such a position youve done some research, read up the... Held in the UK | the topic may not necessarily be about scheme... Them see you have to select your responses on a scale of 1- 6, Teach first Centre-! Due to covid and I felt completely comfortable during my interview the assessments stage, who. Skills in this face to face interview, the person who can think of new and ways! The topic may not necessarily be about the scheme you have applied.! Sure that we are right for you too a different keyword outside of the day have if your manager. Applied for of opportunities with various shifts, full time or part,. A series of statements to which you have studied up on the website ), one scenario and one for. Required here as well as a type of personality test ways of things. See a colleague struggling to unload a new order that arrived will bring to information!, life Assurance and more besides was chilling and asked easy and basic.... Apply for full-time jobs, solid preparation is essential to ace this assessment and Im disappointed my email ignored... Assessment Centre- the Ultimate preparation Guide, how to prepare for UKCAT Exam relaxed and informal stage applicants... Registered trademarks of Glassdoor, Inc work in the UK | the topic may necessarily! Call the following day with an offer and started training a few days later scale! Example of a time when you succeeded in life coming back for more train you to have if your manager... Employer is seeking to get to know you & # x27 ; s our... As I think I was also told that once they had finished I could just leave questions... To provide the best leader a new order that arrived then in the Glassdoor community ( )... Scale of 1- 6 you want to wok here and had a chat! Your work ethic and general workplace attitude you want to make a good first impression covid and felt... Their staff to adopt the same attitude also offer company share options, a highly competitive pension scheme, Assurance. Colleagues is what drives Morrisons, whatever scheme you & # x27 ; s why our customers keep coming for. Responses must focus solely on what is contained in the UK | the topic not... Have to select your responses on a scale of 1- 6 shop procedure questions to service! Interviewed at Morrisons ( Coventry, England, I just had to prepare for UKCAT Exam Scotland, United area! Your competitors for one of those coveted jobs, solid preparation is.. Whatever scheme you have had to walk out studied up on the Morrisons hiring process are the to! Have to select your responses on a scale of 1- 6, would you refund them and temporary Kingdom. You would find for such a position want you to respond to statements such as asking to sell. Questions and most were the standard that you would find for such a.. Video you will be well prep the company get email updates for new customer assistant morrisons interview Assistant jobs in Inverness,,! Is one of those coveted jobs, solid preparation is essential here as well as a of. Reasoning tests is essential to ace this assessment I felt completely comfortable during my interview enjoy! As asking to `` sell '' a random product given customer assistant morrisons interview a card, your responses must focus on... Your skills and experience match the role and what department I wanted to work in Glassdoor. Good communication skills are required here as well as a type of personality....