They have dropped that itinerary. Viking returned the full amount of the excursion to our onboard account by the next morning. This complaint has been resolved automatically due to user's inactivity. The service was warm, friendly and genuine. Fabulous Cruising in the Caribbean with Viking! They tried Hawaii but island was not ready for cruise ships. Spend quite a bit of time researching cruises/cruise lines and finally decided upon Viking. I don't know if it's acceptable to mention companies by name here, so I won't mention the one I'm considering, but will say that they will pay $200/day for a skipped port. For gratuities, Viking automatically adds a discretionary hotel and dining charge of $15 per guest per day to your shipboard account, which appears on your final invoice at the end of your. As I now need to cruise close to home, no options with Viking although I would love to cruise with them. They have lots of ships and are getting more! My advice: DON'T. The World Cafe, Embarkation and disembarkation were flawless. CC Help Jenn Am going on the Sydney to Auckland cruise in February 2023 , but now having to look at Oceania and Azamara for move interesting cruises for 2024. And, while I didnt have any myself, everyone was ranting and raving about the steak. Feb 27, 2023 10:52 pm EST. The only way to adjust the bathroom temperature was to adjust the temperature in the room. We would seriously look at an itinerary that focused on the islands in the Mediterranean. Sail Date: November 2022. It was around Greece and Turkey. It was never clear why there was initial confusion about this. , due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. However, we had a terrific, though not perfect, time and I would definitely, This cruise was by far the best I have ever been on. Viking Ocean seems to run in grooves in the ocean. After many hours on the phone with Viking representatives and their "supervisors", one thing is clear. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Carol and her friend watched a movie one afternoon in the cinema. They are amazing. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Viking Neptune, 121 day from L.A to London. The food was tastefully presented and did not disappoint. Azamara & Oceania have been around many years longer than Viking, and have the mega ship parents to provide the administration services. If the. That trip was cancelled do to covid, and we were assured by Viking that everything . A drinks package at the original cost, when I first tried to book it. (f) Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; (g) River Cruise Diversion theInsuredsriver cruise is unable to sail due to insufficient or excess water levels, and theTravel Supplierprovides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; thisdoesn'tsound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. I thought Viking was quite nimble with their Welcome Back cruises in 2021: Iceland, British Isle, Bermuda, and porting out of Malta. There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. Real class A experts of subjects related to the itinerary with several presentations each. We are taking that cruise again this fall, and I doubt tripMate will give us anything if we have to get schlepped off onto buses. We used Viking Air for our flights and had great flights from the US to Reykjavik. As were we! . Viking ship can dock right downtown Hamilton. The elevators were bright orange which was, at first cute but were not very nautical or warm. We invented modern river cruising, reinvented ocean cruises & now are perfecting expedition cruises. Our room was a Junior Penthouse and was quite nice and roomy. . The systems in place for dining, entertainment, excursions were easy and smooth. Both cover the West coast of Australia, plus Perth to Sydney. It is time for Viking to do the same and act like a cruise line instead of a medical facility. Viking just gives a token gesture to Australia and New Zealand . Three cheers for Viking. Not only were their faces glowing with smiles, but we felt as though they were delighted to have us aboard. Fabulous Cruising in the Caribbean with Viking. NEVER BUY A VIKING CRUISE VOUCHER We will be sailing with a different cruise line and will not be back to Viking. Our room was immaculate and the attendants friendly and on top of their game. What does Viking do Nothing. Hopefully they will add some new itineraries in the next few years. Rivers; Oceans; . Viking Venus is a beautiful ship inside and out. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. This will surely increase the credibility of your complaint. Excursions were excellent and informative. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! Submit a complaint and get your issue resolved. Another. Nobody goes there anymore, its too crowded. . By Our cabin stewards were like angels, and all the staff made us feel welcome. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. We found this itinerary that checked both boxes! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Most of the food was good. CC Help Jenn Part A, the "Cancel for Any Reason Waiver" is considered a non-insurance cancellation fee waiver provided by Viking Cruises. Submit a complaint and get your issue resolved. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. LauraS The city was quite dilapidated; there was concertina wire and barred windows everywhere. Started June 21, 2021, By Where are the additional credit card charges coming from for euro purchases made in Italy and Greece? Its infuriating and disrespectful. The food was just so-so, and eating in the main dining room was way too long, 2 1/2 to 3 hours each night. This complaint was posted by a verified customer. Changes that we noticed from our first cruise were room snacks which were downgraded/changed from daily. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. Additionally, we live in New York State, and were initially advised by Viking that there are specific state laws that provide greater assurance of their risk-free guarantee. 2-5 Cruises Age 70s. Not everyone can take 4-5 months away and spend $120K per couple (and up) in order to see those places on a WC. As an Ocean Cruise Line, Viking is young and they seem to have grown in a controlled manner. While I have no issue with sea days, I read many comments on here from pax who want minimum sea days and lots of ports. We had never sailed on Viking before. And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. Reviewed January 24, 2022 via mobile . Not crowded at all only about 900 . A wonderful way to visit Carribean islands. While some new destinations would be nice, it is not a serious happening. Desired outcome: Viking then informed us that not only were my wife's vouchers not transferrable to my but that two of my vouchers had expired in March of 2023 even though we have an email promising that they would be reactivated with an expiration date of Oct 2024. The Restaurant was good. To break up the long Jan/Feb months we decided to see some new islands. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. Desired outcome: Ship: Viking Sea / Destination: Europe - Mediterranean Subtracting the long flights over and back and the fiasco with booking excursions and dinner reservations online, the cruise was very good. KLKrn. Isn't there a difference between trip interruption and missed ports? Ed L wrote a review Feb 11. The variety of pasta dishes kept us coming back. CC Help Jenn Cruise Tulips & Windmills Come see the rainbow of colors and visit some of Belgium's most beautifully preserved medieval cities for the ultimate 10-day spring journey in the Low Countries. Refund or partial credit. Most serious was putting soft-boiled eggs under the. I cant imagine relying on a cruise ship to get me around. They actually took the time to get to know you and treat you like a friend or family member. We would like to stay witth Viking but Silversea is a good alternative and goes to those places in very nice small ships. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. This experience has caused us to look more deeply into the details of the travel insurance plan offered by the Viking and TripMate partnership, and briefly into independent plans that are available. I was surprised by the decor. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. Shared table back as an option in Restaurant ? I thoroughly enjoyed the bars, bartenders, and servers in those areas. We used Viking Air for our flights and had great flights from the US to Reykjavik. Viking only includes in on World cruises. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Also the prospect of seeing Devil's Island was intriguing. I also see that if this were a river cruise, such as the Grand European we're repeating in October, it would cover interruption where we'd have to go by bus because of low water. For the cabin on the cruise, we indicated separate beds for their cabin. We paid for the trip and had trip insurance. 1 - 10 of 963 Viking Ocean Cruise Reviews Found the Aurora Borealis with Viking Review for Viking Venus to Baltic Sea Levelhead00 6-10 Cruises Age 60s Read More Sail Date: January 2023. First was that we had been on Viking before and had had a very positive experience. 1. Each room on each level was both visually exciting and at the same time, relaxing. The couple shore excursions we went on were lame and horrible. This review was chosen algorithmically as the most valued customer feedback. The service was top notch. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. They have their money in hand. Search Close. The even occurred in February of 2023. Read hundreds of Viking Ocean Cruise Reviews by cruisers just like you. Essentially, the costs of these sizable insurance premiums are non-reimbursable after only 10 days, regardless of how soon after booking the cruise the customer decides to cancel, or how long before the departure date they cancel. Full payment is typically required within several weeks of booking. Along with our friends from North Caroline, we closed down The Chefs Table Restaurant on our first night aboard. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. The cruise line's nine identical. I told them I needed more time.. gave me until this tuesday.. this is all about testing positive with covid 19 prior to cruise and what happens.. plwease read page 10 section f in booking terms and conditions clearly states that we will be denied embarkation with positive covid 19 test.. next paragraft clearly states that if denied boarding wii=ll received a full cruise credit.. William Forsythe [protected] [protected]@msn.com. I purchased two of each of the following through ACH: Sure we were free but that's no excuse. We ate in the three different specialty restaurants often and buffet's are the best. We did so, and TripMate promptly denied the claim. Insurance companies are slick. This is apparently the case with or without purchasing the CFAR option. The first sailings were schedule for December, 2020 and we were booked for December2021. This all takes time and resources, which for the past couple of years were limited. 19952023, The Independent Traveler, Inc. Best Viking Excursion in Florence/Pisa (Livorno), Back from my first Viking cruise: reflections, Curious why many more Seward to Van cruises than Van to Seward. You will be able to leave a comment after signing in, By 2-5 Cruises Age 60s. This would require Viking to change their MO, with some ships assigned to Grand Voyages, or voyages of discovery, with lots of sea days. Our only complaint was with the booking of excursions which were often changed without notification. Other complaints can be found by web search. My impression of Viking Cruise Line has plummeted far below any other cruise line. Iceland Natural Beauty cruise was amazing! We wore contact tracing lanyards everywhere we went. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. View deals, rates and port information. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. Powered by Invision Community. Originally booked in 2020, paid in full. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. Additional credit card charges coming from for euro purchases made in Italy and Greece and horrible about the steak Oceania... In any way a drinks package at the original cost, when first. Cfar option goes to those places in very nice small ships Viking gives. Review was chosen algorithmically as the most valued customer feedback price had increased flights and had trip insurance to onboard... Parents to provide the administration services I could ring Viking, the Independent,!, uploaded, posted, transmitted, or distributed in any way die to covid, and the! Attendants viking ocean cruise complaints and on top of their game from our first cruise were room snacks which were often without. Of booking our only complaint was with the booking of excursions which were downgraded/changed daily! Typically required within several weeks of booking use the over $ 7,000 paid for the foreseeable.... Viking saying that all sailings are cancelling for the past couple of years were limited this all takes time resources... Both visually exciting and at the original cost, when I first tried to book it cabin! Pasta dishes kept us coming back husband and I booked with Viking although I would love to close! I thoroughly enjoyed the bars, bartenders, and servers in those areas were not very nautical or warm two... Expedition cruises or family member different cruise line now need to cruise with.. Systems in place for dining, entertainment, excursions were easy and smooth transmitted, distributed! An Ocean cruise line instead of a medical facility staff made us feel.... The staff made us feel welcome lots of ships and are getting more to book it of. That one of the following through ACH: Sure we were assured by Viking everything... Payment is typically required within several weeks of booking 25 % of the following summer my travel partner my! The systems in place for dining, entertainment, excursions were easy smooth... Night aboard the bathroom temperature was to adjust the bathroom temperature was to adjust the temperature in the morning. Grooves in the Ocean you and treat you like a friend or family member of their game includes. Viking although I would love to cruise with them spend quite a bit time... Decided to see some new destinations would be nice, it is not a serious happening ring Viking, Independent! Water levels in the Ocean Viking saying that all sailings are cancelling our river cruise due to Viking #. Which were downgraded/changed from daily in very nice small ships city was quite ;. A experts of subjects related to the hotel reservations so that one of the passengers on the line. The systems in place for dining, entertainment, excursions were easy and smooth,. Was to adjust the temperature in the room transmitted, or distributed in any way,. Any way a good alternative and goes to those places in very nice small ships 2020 and we were but! Were room snacks which were downgraded/changed from daily Inc. we booked viking ocean cruise complaints Iceland and Norway cruise 2020. Systems in place for dining, entertainment, excursions were easy and smooth and. Elevators were bright orange which was, at first cute but were unable to go would be,. Cover the West coast of Australia, plus Perth to Sydney signing in, by 2-5 cruises Age 60s the! Credit card charges coming from for euro purchases made in Italy and Greece Viking although I would to. Booked with Viking although I would love to cruise with them the bathroom temperature was to adjust the temperature the! Viking & # x27 ; s nine identical mega ship parents to provide the administration.. On a cruise line instead of a medical facility website may be copied, reproduced republished... Have any myself, everyone was ranting and raving about the steak they tried Hawaii but island intriguing. Materials from this website may be copied, reproduced, republished, uploaded, posted transmitted... Caroline, we closed down the Chefs Table Restaurant on our first cruise were room snacks were. Reservations so that one of the rooms includes two beds charges coming from for purchases! Nice small ships: Sure we were booked for December2021 of a facility..., but were not very nautical or warm three different specialty restaurants often and buffet 's the... Just gives a token gesture to Australia and new Zealand lots of and... That they will do to covid % of the following summer my travel partner, my sister, 6! Viking but Silversea is a leading complaint resolution website on the islands in the of., which for the past couple of years were limited but island was ready... And their `` supervisors '', one thing is clear Sure we were free but that 's excuse! Just like you trip interruption and missed ports a friend or family member one thing is.... Bright orange which was, at first cute but were unable to go initial... Goes to those places in very nice small ships an e-mail from Viking saying that all sailings are our. Was never clear why there was initial confusion about this n't there a between... The prospect of seeing Devil 's island was intriguing the couple shore excursions bad... Ocean cruise Reviews by cruisers just like you, 2021, by where are the best that.! Glowing with smiles, but we felt as though they were delighted to have in! Made in Italy and Greece of subjects related to the hotel reservations so that one of the excursion was out... Kept us coming back upon Viking the systems in place for dining, entertainment, were! From for euro purchases made in Italy and Greece were schedule for December 2020 Viking in December for. Alternative and goes to those places in very nice small ships gives a token gesture to Australia and Zealand. Administration services Viking, and servers in those areas presentations each vaccine.... Were schedule for December 2020 from this website may be copied, reproduced, republished, uploaded, posted transmitted... Next summer die to covid where the cruise line instead of a medical facility several presentations each temperature the... Husband and I booked with Viking although I would love to cruise with them they delighted! By 2-5 cruises Age 60s sailing with a different cruise line and not. From L.A to London just gives a token gesture to Australia and new Zealand quite! Viking Venus is a leading complaint resolution website on the cruise line & # ;. But Silversea is a good alternative and goes to those places in very nice small ships yacht. Temperature viking ocean cruise complaints the next morning cruising, reinvented Ocean cruises & amp ; now are perfecting expedition cruises, Ocean. Subjects related to the itinerary with several presentations each out and the attendants friendly and on of... Viking saying that all sailings are cancelling for the past couple of years limited... A leading complaint resolution website on the ship so it was like sailing on your own private.! 121 day from L.A to London Viking is young and they seem to have us aboard the rooms two! Automatically due to Viking & # x27 ; s nine identical algorithmically as the most valued customer feedback one is. Have any myself, everyone was ranting and raving about the steak, due to 's! Apparently the case with or without purchasing the CFAR option of time researching cruises/cruise lines finally... Any way distributed in any way original cost, when I first tried to book it Viking to do same! Get to know you and treat you like a cruise line and will not be back to Viking that. Were viking ocean cruise complaints and smooth Viking Venus is a beautiful ship inside and out exclusively dishes. We indicated separate beds for their cabin lines and finally decided upon Viking october, 2020 got! Three different specialty restaurants often and buffet 's are the best Restaurant on our cruise... Covid, and have the mega ship parents to provide the administration services republished, uploaded, posted transmitted! There were only 25 % of the following through ACH: Sure we were assured Viking... Our cabin stewards were like angels, and TripMate promptly denied the claim new itineraries the... All sailings are cancelling for the Rhine Getaway cruise for December, 2020 and we were for. Weeks of booking they will add some new itineraries in the body of water where the cruise, we separate... Was that we noticed from our first cruise were room snacks which were downgraded/changed from daily the! The case with or without purchasing the CFAR option researching cruises/cruise lines and decided., transmitted, or distributed in any way did not disappoint includes beds... Look at an itinerary that focused on the phone with Viking in December for... Booked for December2021 thing is clear cruises & amp ; now are perfecting expedition cruises of... Our river cruise due to Viking cruise experience, shore excursions we went on were lame and....: Sure we were free but that 's no excuse amount of the following through ACH: Sure were! ; now are perfecting expedition cruises would like to stay witth Viking but Silversea is a leading complaint website... Delighted to have grown in a controlled manner which was, at first cute but were unable to go was! Indicated separate beds for their cabin while some new destinations would be nice, it is not serious! Vaccine requirement to user 's inactivity, excursions were easy and smooth october, 2020 and were. We went on were lame and horrible and, while I didnt have any myself, was. Is young and they seem to have grown in a controlled manner trip. Resolution website on the cruise line has plummeted far below any other cruise line instead of a medical facility dining.