We grant to you a non-transferable licence to use the internet address while you receive internet access from us which will end if this Contract ends. Hi Simon,Thank you for taking the time to leave us such a sparkling review. Get insider tips and the latest offers in our newsletter. Please take time to read our Privacy and Cookie Policy which apply to the use of your personal and other information by us and our group companies. Our staff are all trained on the Complaints Code and use it in the complaints process. For a better experience, please enable JavaScript in your browser before proceeding. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! making sure your network and devices are properly password protected, up to date and running appropriate security software. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! If you need us again in the future please don't hesitate to give us a shout. It replaces any previous agreement or understanding between you and us about those Services. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! I just noticed on their homepage they are going to start offering 10Gbps home fibre! We've got some price comparisons between YouFibre and other providers below. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. Our telephone service permits calls to the emergency services telephone numbers 999 and or 112. So far, the largest network footprints are found in the North East, but it's encouraging to see them expanding to other areas of the UK and bringing more full fibre broadband to customers. Any adjustment will appear as a credit on your next bill. In these cases, were not responsible if we cant provide you with our Services. She called back to check up and make sure it was still okay. YouFibre seem to have come into the market aiming to undercut some of the other big players in the FTTH space. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. Copyright 2000-2023 M2N Limited E. & O.E. A glance through the reviews on their Trustpilot page shows an average rating of 4.6 out of 5 based on just over 1,000 reviews. 17.8 Our mishandling of your Number Porting. You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. No setup fee. 17.9 Call Limits. If you are moving your phone number to our network and we delay the Number Porting for more than 1 Working Day after the last Porting Date we emailed to your Registered Email Address, or where we have genuinely mishandled your Number Porting, we will compensate you for the delay or mishandling in accordance with our Number Porting Compensation Scheme which is in our Complaints Code of Practice. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. Sometimes Number Porting isnt possible. If you are exercising your right to cancel, then any refund due (less any deductions due to us) will be made within 28 days of your cancellation. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. Which broadband deals are available in your area? 19.5 Even if we delay in enforcing this contract, we can still enforce it later. Not had the advertised speed (1000Mbps) since installation. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. Overcoming the obstacles (blocked/no ducting) as all of the lines in this area are underground. We really appreciate the time taken to write reviews as we understand how valuable your time is. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. 16.2 Our Privacy and Cookie Policy. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). We also ensure all reviews are published without moderation. What I appreciated the most was the easy access to phone contact on any queries I had. For most of our customers, a dynamic IP is enough and no extras are required. 8.8 Recording calls. Enter your postcode into our free checker tool to compare local broadband deals. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. Average download speed is 70 Mbit/s and Wi-Fi is not very reliable with their router. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. Installing Techie was a really helpful, polite individual. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. JOINT BASE SAN ANTONIO-LACKLAND, Texas - The Air Force has saved more than $6 million in travel payment transaction fees since 2019, thanks to a small process change made by the Air Force Installation and Mission Support Center. The consequences in each situation are explained below in clause 12.2. We sometimes need to carry out work to maintain, repair or upgrade our network or Services. 9.1 Maintenance Work. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. For most of our customers, a dynamic IP is enough and no extras are required. If we have to end our Contract during the Minimum Period for any reason described in clause 13.1, we are entitled to charge you for the remainder of that Minimum Period and for the costs of any non-returned Router Equipment. 83% of reviews rate them as Excellent with a further 9% calling them a Great provider. 19.7 All of the Terms are included. 19.3 Nobody else has any rights under this Contract. 18 Matters beyond our reasonable control. 10.1 Loss beyond our reasonable control. Your engineer will need 2 hours to install your fibre socket and set up your router to enable service, and will explain what they're doing and why as they go along so you're kept informed. 1 Home Entertainment Tech Resource. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Thank you again for your kind review. We call things they need to do the Activation Steps. 8.3 You are responsible for setting parental controls. For example, if you miss a payment and we do not chase you, but we continue to provide the Service, we can still require you to make the payment at a later date. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. When parental controls are on: a) we limit access to websites we (or our supplier) believe should be blocked because they may be unsafe or unsuitable for you to view or access based on the choices you've made; and. Please note that any YouFibre Broadband Network Equipment installed will remain on your property and is not to be returned to us. Hi Simon,Thank you for taking the time to leave us such a sparkling review. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. However, there is anecdotal evidence within customer reviews and testimonials that the speeds they receive match those promised, and it's worth noting broadband advertising rules mean at least 50% of customers must be able to receive the advertised speeds at peak times. This means that we might have to interrupt or suspend all or part of the Service. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. This website uses the TMDb API but is not endorsed or certified by TMDb. We can put limits on your calls you make using our telephone service, require you to pay extra charges or suspend or end your access to our Services if we think you havent complied with that policy. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! 11.1 Your right to make changes. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. 9.2 Suspension due to your actions. In addition, you may have to pay an activation charge and/or an installation fee. Verification can help ensure real people write reviews about real companies. 13.2 Costs and losses incurred due to our Termination. Be the eyes and ears of Netomnia in the field, feeding back process and delivery pain points that improve our installation efficiency and quality; Managing partner "in-field" relationships and adhering to contractual statements of work. , hi David, Thank you for taking the time to leave us such a sparkling review 999mbps youfibre installation process dusted. 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