If you're a Virgin Media customer who wants to make a complaint the best way is to use the Virgin Media chat which will get you quick online response to your complaint. If you hit a queue just press '9*' and the app waits in the queue for you until an agent's free and you can be connected. 21:26. All Virgin Media broadband customers get access to Priority from O2. Fed up with Virgin Media? Number of employees: 1 to 10,000 Minimum contract size: Undisclosed Hourly rate: Undisclosed Contact details: Queensgate, Grange Road East, Birkenhead CH41 5FD Tel 0845 303 4333 . Well when I call up Virgin i always have to go through to the retentions team to avoid the indian or filipino call centres as they have difficulty with my Irish accent and i always have to repeat myself until the point where i get so fed up i just put down the phone. Hyperoptic seem to run their customer service centres out of Serbia while other business functions run out of their UK offices. If you've got a question about your Virgin Atlantic Holidays booking or Virgin Atlantic flight, you'll find the answer here. Broadband Genie's helpline is powered by Dixons Carphone. Phone: 0330 440 1614 Entering in the relevant email address and password combination will give you access to your account where you'll be able to check and pay your bill, upgrade any of your services and enable your Virgin broadband parental control and anti-virus software. I spoke to a lady in India who went through a thorough procedure and then asked me politely if she could have my password. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. It can't be this hard surely! Need to speak to UK call centre urgently! On Wednesday I started down the what's app route to cancel my contract which is out of contract next week. Registered office: 78 York Street, London, W1H 1DP. BT will recruit 1,000 staff in the UK after customers complained that that they did not like speaking to staff in Indian call centres. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. How to cancel your Virgin Media subscription. Is there a list somewhere? Box 730, Warrington, WA4 6WU, The Financial Ombudsman Service Exchange Tower I don't think "being a psycho" has any baring on it. Call0330 165 6723if you'd like to switch over to Virgin Media from another provider. If you contacted us by web chat, we'll try to get everything sorted during the session. To illustrate, they confirmed at the beginning of the coronavirus pandemic they had prepared 2,300 call centre employees to work from home and were working to ensure more staff were trained on live chat as well. Nothing psycho about it. We have support articles covering a whole range of subjects, and you could find just what you need to fix the issue yourself. We might have what you need to solve your problem on our Help pages. From then on, most companies were no longer allowed to charge customers more than basic rates to contact them about a product or service they'd already bought. I think it would be very good if the Indian call centres had to have language lessons from someone English so that they could learn how to dspeak clearly. Find out more, Compare the latest deals on Telegraph Media Group Mobile and Broadband. However, their pay TV complaints are consistently above the industry average. Get insider tips and the latest offers in our newsletter. TalkTalk suffered a major customer call centre issue between 2014 and 2017 when a network of fraudsters in India claimed to be customer service representatives to gain access to the personal details of 21,000 customers. Sometimes Twitter is an easy solution to a problem. If not, they are charged at the same rate as a standard UK landline number. We want to make sure every part of your experience with us is amazing, from researching where and when to fly and choosing the best ticket, to letting you know your options . Each broadband provider uses one of two ombudsman services;for complaints about Virgin, you need to contact CISAS. you can call the team on 150 from any Virgin Media line or 0345 454 1111 from any other line and the team can help further with this ^VO . We aim to get back to you as soon as we can, but this might take longer if you get in touch outside of our opening hours. Roams UK Roams offers its advice on recurring-use services to enhance consumer savings. on Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. Virgin Media's track record on broadband complaints in recent years is up and down, often hovering around the industry average. Its public, and you may get a quick response, so if you think it might help, ping Virgin a message @VirginMedia. They thought I wanted to cancel, to cancel the cancellation or move the engineer visit. You can also contact CISAS without a deadlock letter if you havenot heard back from them for eight weeks. Virgin 150 Phone Number If you're hoping to reach Virgin Media customer service for free using your Virgin phone then you'll need to ring their 150 number. Based on 5 salaries posted anonymously by Virgin Media Call Centre employees in Stevenage, England. Not only do John Lewis resell Plusnet broadband services, they also rely on Plusnet to deliver their customer service too. Read more about KCOM and their expanding network. . English correctly.. Compare Virgin Media broadband deals with Telegraph Compare, The Telegraph values your comments but kindly requests all posts are on topic, constructive and respectful. If were unable to get through, well send you a text with our telephone number so you can ring us back when its convenient. May be ok today. Virgin Media's UK based revenues from access and calls of residential networks, business networks and overall fixed line network and call revenues have all experienced decreases in recent. Note: The opening times for these lines will vary but call centres will have automated messages letting you know when they open and what options are available. Virgin Media mobile numbers have a separate number to call. You can raise your complaint over the phone, online or by post. Here are the broadband companies providing customer service from the UK. Click Mark as Helpful Answer or use Kudos to say thanks, on Virgin Media customers can also log into their Virgin Mobile account and submit your issue online, however you won't get a fast reply compared to the Virgin Media Live chat. All rights reserved. All rights reserved. 4 hours ago. No setup fee. However, it may be worthwhile contacting the CEO of Virgin Media by email. Broadband, TV and phone customers should then press 1, mobile customers should press 2. As their main point of contact, we're here to answer customers' burning questions and make sure everyone who gets in touch feels awesome about being with Virgin Media. A tip for those determined to get through on the Virgin Media Live Chat: be as awkward as possible. It happens to us all at some point, and the cause varies. They could pay us with a months free service for so many calls. Travel news and alerts. Having problems making calls using your Virgin Media landline service? Havent been able to find the help you need? Broadband Genie, and some associated third party tools, use cookies. Were always trying to enhance our web support. Pros Good pay and bonus. Rather than Live Chat, it works like a text message conversation. If you are an existing Virgin Media customer looking for help and advice with your service, or if you want to upgrade your existing package, you can call Virgin Media's customer service number on 0345 454 1111 or 150 from a Virgin Media phone line. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. We compare deals for new customers looking to switch and save. Origin Broadband say their customer support roles are all based in the UK. Whether you want to buy a new broadband and TV bundle or make a complaint about your download speed, we have all the information to hand. Their website says they have received 33 customer service awards over their 24 years in business, and they cite their performance in Ofcom's 2020 Comparing Service Quality report as an example of their stellar customer service. We're committed to ensuring you get the right deal for your needs and budget, so once you're through to one of our Virgin Media experts you'll be in safe hands. By clicking "OK", closing this banner, clicking a link or continuing to browse otherwise, you agree to the use of cookies. For any queries from potential new customers looking at options for getting Virgin Media, we have provided a phone number which gets you through to our own experts. Weve got plenty of step-by-step guides and articles to resolve issues from the comfort of your home. Includes a 30-day money-back guarantee so you can try it risk-free. If youd like to join in, please sign in or register. How do you Escalate??? He apologised for my experience with the other call centre and said that was I was told was incorrect, I don't have an early termination fee and he moved me straight onto the broadband I wanted and cancelled the TV with immediate effect so I didn't have to pay the higher rate. Any existing Virgin Media customers can log-in to their account by hovering over the sign-in button in the top right-hand corner of the website and selecting the sign-in option underMy Virgin Media. Our latest Virgin Media packages & deals this March, Our latest NOW TV packages & deals this March, Our latest Sky packages & deals this March, Our most cherished video games that were made into movies, What's on this Christmas? Enjoy over 25% off select Virgin Media Broadband + Phone plans. Opening hours are: Monday to Friday: 8am - 9pm Saturday and Sunday: 8am - 6pm Virgin Media live chat Simply complete the form letting us know what went wrong and what we can do to put it right. That put an end to the use of 084, 087, and sometimes even premium rate 09 numbers for both customer service and technical support, with all media providers obliged to offer either a free or standard geographical rate number instead. Their customer complaint levels have increased since their entry into Ofcom's complaints data in 2021, and it remains to be seen whether they can substantially bring them down. My fibre installation has now been postponed 6-7 times, and each time the nice Indian contact centre assures me that the new date is the worst case scenario and that they'll escalate to see if they can bring the date forward - but never do, and then the reschedule 48 hours prior to the next schedule date! In terms of complaint trends, TalkTalk are usually above average. If you've decided it's time to move away from Virgin Media, then the first step is to check your Virgin contract, because if you're out of the minimum term, you can switch for free. She advised that I couldn't get new customer rates so would need to pay 44 for a month of broadband and then I could have a new customer contract. Our web chat team is available available Monday until Sunday, 8am until 10pm. This is a free, impartial service for communications consumers. El mejor comparador imparcial de telefona. Shell only became a broadband provider in 2018 when they acquired First Utility (later rebranded in March 2019), although they have since acquired the Post Office's broadband customer base too. Virgin Media 500 Brook Drive, Greenpark Reading, Berkshire RG2 6UU, GB Get directions 161 Hammersmith Road London, England W6 8BS, GB Get directions Concord Business Park Manchester, England M22. I asked twice to speak to the team who called me today and was told I was being put through and each time had to go through security and each time ended up in another far flung call centre with someone else who didn't know understand what I wanted to do! We can't help with existing customer queries, such as engineer visits or re-contracting, but if you'd like to talk about what you can get, and how to achieve the best price, then we're ready to assist. 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